ICX Cold Chain Team Lead

We are seeking a dynamic and customer-focused ICX Cold Chain Team Lead to join our team in Cape Town, South Africa.
As a key member of our team, you will be responsible for leading a team of customer service professionals and ensuring that we deliver exceptional service to our clients. You will also be responsible for continuously improving our processes and procedures to increase efficiency and customer satisfaction.

Key Responsibilities:

• Lead and manage a team of customer service professionals to ensure delivery of high-quality service to clients.

• Develop and implement strategies to improve customer satisfaction and efficiency in the ICX cold chain process.

• Collaborate with third-party suppliers and other Maersk offices worldwide to ensure seamless and efficient service delivery.

• Monitor and report on key performance indicators (KPIs) to measure customer satisfaction and identify areas for improvement.

• Identify and implement process improvements to increase efficiency and customer satisfaction.

• Develop and maintain strong relationships with clients to understand their needs and preferences.

• Provide timely and accurate reporting on customer satisfaction and performance metrics.

• Attend client meetings and participate in Supply Chain Management project teams as required.

• Work on other ad hoc tasks and projects as requested.

Requirements:

• 3+ years of experience in customer service, logistics, or supply chain management.

• Strong leadership and management skills.

• Proven track record of delivering exceptional customer service.

• Strong analytical and problem-solving skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Excellent communication and interpersonal skills.

• Strong attention to detail.

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

• Strong customer service mindset and approach.

• A degree in Logistics, Supply Chain Management, or a related field.

What We Offer:

• A challenging and rewarding role in a dynamic and growing industry.

• Opportunities for professional growth and development.

• A competitive salary and benefits package.

• A diverse and inclusive work environment.

• The chance to work with a global leader in logistics and supply chain management.

Application Deadline: 20 December 2024.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.