Ict- Sales Team Leader (Telecommunications) Market Related

Job Overview
To manage a team of sales agents to ensure optimal sales performance and service deliverance within a leading Telecommunications corporate.

Duties & Responsibilities

1. Driving team and individual performance to ensure all KPI and Targets are achieved monthly
2. Tracking sales goals and communicating results and achievements
3. Identify development areas of each team member and deliver effective training programmes, coaching and content to aid performance of the team
4. Manage individual's attendance, conduct and engagement, to improve team performance and overall commitment to job
5. Minimise or prevent negative staff attrition to improve staff retention through wellness and engagement initiatives
6. Motivate team and individuals to strive for success
7. Support disciplinary proceedings by investigating team members misconduct matters, draft and issue corrective documents such as warning letters, draft and issue disciplinary notices, initiate disciplinary hearings, assist by chairing hearings for other campaigns/departments
8. Encourage open communication between yourself and your individual team members through constant interaction
9. Assess individual performance through observation and measurement and implement key interventions as needed
10. Provide support to sales team in order to advance sales stages, guidance on processes to be followed and assist with client escalations
11. Reporting – provide weekly/daily reporting on all criteria required to be measured to key stakeholders
12. Manage the overall behaviour of the team
13. Developing the team through motivation, counselling, and product knowledge education
14. Provide detailed and accurate sales forecasts
15. Handling and resolving customer complaints
16. Devise strategies and sales techniques that positively impact performance
17. Collaborate and coordinate with other departments of the business to ensure success of the sales team that has variable dependencies

Desired Experience & Qualification

Qualifications and Experience Required

1. Matric
2. Minimum 2-3 years' team leader experience in Telecommunications / ICT & Microsoft
3. Ability / Experience in managing a team of agents
4. All experience must be in the telecommunications sector
5. Experience must include B2B sales within the telecommunications industry
6. Experience with closing medium to large size business deals
7. Experience with negotiating deals at exec level in the client's environment

Behaviour and Competencies Required

1. Organised
2. Systematic
3. Accountable
4. Analytical
5. Logical
6. Process Driven
7. Leadership abilities
8. Positive Personality
9. Strong interpersonal skills
10. Quick thinker

Package & Remuneration

Salary: A Lucrative CTC is on offer.

Interested? Kindly click on the link below to apply. Thank you for choosing Talksure as your employer of choice.

Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful.

We wish you well in your future endeavors.