Ict Infrastructure Engineer

To manage and monitor all installed systems and infrastructure. Install, configure, test, and maintain operating systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability, performance, and security.

To lead infrastructure and operational service delivery; identify and implement cost-effective technology solutions addressing current and future technical requirements; ensuring stable, secure, consistent, and reliable availability of IT services. This includes:

1. Preparing for new or changed services to meet defined needs of users.
2. Maintaining and enhancing the IT infrastructure and infrastructure components, including task automation via tools and coding.
3. Managing and applying software updates.
4. Building and managing systems and components in virtualised and cloud computing environments.
5. Monitoring the performance of systems and services related to their contribution to performance, security, and sustainability.
6. Building, establishing, deploying, and maintaining the server and laptop/desktop infrastructure, security tools, applications, using the latest technology, across various locations, and troubleshooting the infrastructure issues, to ensure consistent and reliable availability and access to mission-critical applications.
7. Optimising cloud services management and costs by analysing usage, risks, and associated licensing models and dependencies.
8. Providing cost monitoring, recommendations, and advice to help maintain cloud infrastructure in optimal configuration from a budgetary and risk perspective in line with contractual, license, and regulatory obligations.

Overseeing the maintenance and adherence to data management policies and IT governance frameworks.

Ensuring that databases are functional and always backed up.

Supervising the database and service delivery/helpdesk functions which ensures availability, stability, and performance of IT services delivered by infrastructure teams/service providers.

Key Responsibilities

1. Infrastructure and Operational Service Delivery
2. Information Security Management
3. Stakeholder Relationship Management
4. Teamwork and Self Management

Qualifications

Bachelors degree or equivalent (NQF level 7 or equivalent) in information technology, computer science, system administration, or a related field. Post-graduate Degree or equivalent (NQF level 8) in information technology, computer science, system administration, or a related field would be advantageous.

Experience

3-5 years of database, network administration, or system administration. At least 4 years of hands-on IT experience supporting and resolving diverse desktop software and hardware issues. At least 3 years experience supporting end users. 3 years VPN troubleshooting experience. 3 years work experience in Cyber Security System Support (Firewall, Anti-Virus, etc.). Networking experience. 5 years working experience managing servers in a Microsoft environment. 5 years working in a virtual environment.