Human Resources Business Partner (USA Hours)

Role Overview:

The Human Resources Business Partner (HRBP) should contribute both at hands-on and strategic levels to create an exceptional experience for all employees and leaders. The focus will be on executing the people strategy and related initiatives to ensure an inclusive environment, aligned to the business objectives for South Africa. Responsible for supporting the full employee life cycle, including talent development, performance management, leadership development, employee engagement & retention. Effective connects with leadership ensuring relevant talent related, data supported, updates.

Responsibilities:

• Collaborate with business leaders to deliver on our people strategy and ensure the implementation of innovative HR initiatives, as well as the rollout of new employee programs.
• Coach managers to improve their understanding and adoption of the talent frameworks and related tools.
• Support and drive a high-performance, diverse, and inclusive culture.
• Serve as a trusted advisor, providing business leaders with professional, accurate, and timely support.
• Collaborate as needed with Payroll, HR Shared Services, Legal, and other internal teams to uphold high standards of professional and ethical conduct throughout the company.
• Support employee relations matters by collaborating with managers and ER to handle employee disputes, performance improvement plans, disciplinary actions, and terminations.
• Facilitate effective communication on all HR matters.
• Represent EXL with professionalism and integrity, both internally and externally.

Required Skills/Experience:

• Effective leadership and influencing skills.
• Ability to operate effectively, demonstrate agility in a fast-moving environment, and build strong relationships with key stakeholders.
• Understanding and knowledge of SA legislation to ensure business compliance.
• Understanding of local Labor law.
• Extensive experience in reports analysis, attrition and retention management, and engagement.
• Strong attention to detail.
• Flexible on working hours. Must be willing to work USA shifts.

Education Requirements:

• Matric.
• Bachelor's degree or HR related certification.

Work Experience Requirements:

• Minimum of 5 years of HR experience, ideally in BPO industry (but not essential).
• 3+ years' experience as a HR business partner.
• Insurance industry knowledge/experience.