Hro Learning And Development ,L&D Admin Support – Assistant Manager -English – Hybrid Johannesburg

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of HRO Learning and Development – L&D Admin Support – Assistant Manager -English – Hybrid Johannesburg.

In this role, you will be leading important projects within the L&D team and implementing/maintaining various HR/L&D policies and procedures. You will partner with the learning and development team to identify training requirements within the business for both online content and presentation/video, etc.

Responsibilities

• Participate in the performance of the L&D operation, leveraging previous (HR outsourcing) experience to provide a differentiated service to the client.
• Participate in training need identification and analysis at a company-wide level.
• Identify and finalize vendors for different learning requirements.
• Create a training catalog based on TNI.
• Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency, etc.).
• Execute on training plans at the individual, department/organization level, and identify key roles and competencies required for the organization at the executive and department levels.
• Design and roll out employee communication related to L&D.
• Make decisions to improve the operation of the assigned service line and contribute to the advancement of the clients and Genpact business.
• Emphasize relationship management and communication at all levels within an organization.
• Manage training plans on LMS – refreshing content and rolling out training, etc.
• Operation Management: Responsible for repeatable, predictable, and measurable operations.
• Proficient and efficient with data capturing activities.
• Proficient and efficient with reporting.
• Raise relevant quality and scope issues that may impact delivery and streamline decision-making processes where possible.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically.
• Create a logical plan, realistic estimates, and a schedule for an activity or project segment.
• Ensure progress, issues, and agreements are properly documented and acted upon.
• Assist the team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions.
• Actively participate in all process-related business meetings in-person or virtually.
• Liaise with Genpact Local IT to escalate technology issues faced by the team.
• Understand and perform reporting duties according to daily/weekly/annual and Adhoc client requirements.
• Participate in and support during client visits.

Qualifications we seek in you!

Minimum Qualification

• B. Com or Diploma with relevant business/HR Operations experience.
• Strong understanding of reporting, content creation, and L&D Administration.

Preferred Qualification

• HR Admin & Coordination experience is required – Learning & Development.
• Proven work experience in team management.
• Workday Experience a plus.
• Excellent MS Office and Excel skills.
• Proficient with Operational Excellence Practices.
• Must be comfortable with ongoing reporting and capturing as needed.
• Must demonstrate a high level of self-motivation, energy, and flexibility.
• Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis.
• Must have a clear understanding of the existing metrics in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.

What can we offer?

• Attractive salary and benefits.
• Work in a multicultural environment.
• Various trainings (technical & soft skills).
• Development opportunities in a growing multinational company.

In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.