HR Consultant

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

Purpose of the Job

To provide specialist Human Resource support to stakeholders by facilitating and integrating aligned sound labour relations within the company. To assist with formulation of HR Policies, assisting in processing recruitment, selection, placement, and onboarding of staff. To provide sound strategies towards staff retention, performance management as well as recognition and rewards programs. To promote a safe and inclusive workplace environment.

Key Responsibilities

Recruitment:

1. Facilitate recruitment process, advertising, shortlisting, scheduling interviews, interviewing, placing, and onboarding.
2. Give feedback to successful and unsuccessful candidates.
3. Drafting and sending offer letters and contracts.
4. Create a new starter profile on the HRIS.
5. Advising managers on recruitment practices.
6. Drafting of contracts and annexures.
7. Conducting criminal and reference checks on LexisNexis.
8. Provide new starter details to payroll.
9. Submit transport request for new starters.
10. Liaise with Chapter2 for external recruitment inline the internal practice.
11. Facilitate and conduct induction.
12. Draft annexures for internal appointments.

Labour Relations:

1. Ensure adherence to labour legislation of BCEA, Employment Equity, LRA, Skills Development Levies Act, and POPI Act.
2. Advise managers on sound Labour Relations Practices.
3. Facilitate probation process and ensure migration to permanency and/or termination.
4. Manage any disputes pertaining to the employment relationship.
5. Validate and capture warnings on HRIS.
6. Assist Team Leaders and/or Managers to draft or formulate charges.
7. Chairing disciplinary hearings.
8. CCMA representation including objection of con-arbs and legal representation.
9. Assist in Incapacity hearings.
10. Assist Managers in conducting investigations.
11. Guide and advise stakeholders on absence management.
12. Draft and update policies.
13. Keeping abreast of changes in legislation.
14. Assist in the issuance of warnings and notice to attend disciplinary hearings.
15. Manage absconsion process.

Learning and Development:

1. Inducting new employees.
2. Conduct Labour Relations Training for all new Team Leaders and Managers.
3. Conduct Managing Under Performance training for Team Leaders and Managers.
4. Conduct HRIS training for new Team Leaders and Managers.
5. Personal Development for employees guide inline with the company levelling.

Payroll:

1. Liaising with payroll department with regards to changes to employees’ salaries and allowances.
2. Generate reports.
3. Drafting UI-19 for exiting and exiting employees.
4. Managing the Maternity process and liaising with payroll department.
5. Deal with employee day to day queries such as payslip requests or related queries.
6. Terminate exiting employees on HRIS.
7. Update the payroll termination tracker.

HR Operations:

1. Generating reports for Management.
2. Facilitate and update staff movements on HRIS.
3. Build and Maintain relationships with Business Unit managers.
4. Conducting exit interviews.
5. Ensure HR projects are rolled out on behalf of People and Culture department.
6. Employment Equity Submission.

Key skills and experience to be evidenced within your application included;

Minimum Requirements:

1. HR or relevant qualification.
2. Previous experience in a HR generalist role.
3. Proficient in Microsoft Office (Word, Outlook, Excel and PowerPoint).

Knowledge:

1. Sound knowledge of Labour Legislation.
2. CCMA procedure.
3. HR systems.

Skills:

1. Sound knowledge of HR systems.
2. Good interpersonal and people skills.
3. Problem solving skills.
4. A positive attitude.
5. High emotional intelligence.
6. Conflict Resolution skills.
7. Data interpretation and analytical skills.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com.