HR Admin – Domain Trainee – English – Onsite Johannesburg

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of HR Admin – Domain Trainee – English – Onsite Johannesburg. In this role, you will work closely with the HR team and lead important HR projects.

Responsibilities

1. Participate in the establishment and development of operations, leveraging previous HR outsourcing experience to provide differentiated service to the client.
2. Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency, etc.).
3. Initiate, design, and implement business process excellence improvements.
4. Demonstrate and seek to deepen awareness of business/industry issues and drivers.
5. Make decisions to improve the operation of the assigned service line and contribute to the advancement of the clients and Genpact business.
6. Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization.
7. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
8. Operation Management: Responsible for repeatable, predictable, and measurable operations.
9. In-depth understanding of HRO processes supported by Genpact for different geographies.
10. Raise relevant quality and/or scope issues which may impact delivery and streamline decision-making processes where possible.
11. Must have a clear understanding of the existing metrics in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.
12. Detailed understanding of Process metrics e.g., SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
13. Escalate issues and seek advice when faced with complex issues/problems.
14. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically.
15. Create a logical plan, realistic estimates, and schedule for an activity or project segment.
16. Ensure progress, issues, and agreements are properly documented and acted upon.
17. Assist the team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions.
18. Actively participate in all process-related business meetings in-person or virtually through conference calls.
19. Liaise with Genpact Local IT to escalate Technology issues faced by the Team.
20. Participate in and/or support during Client visits.

Qualifications we seek in you!

Minimum Qualification

1. B. Com/M. Com with overall relevant experience in HR domain.

Preferred Qualification

1. South Africa HR Admin & Coordination experience is required – HR Experience in South Africa.
2. Work experience in a team handling role.
3. Workday Experience a plus.
4. HR Domain certification would be a plus.
5. Excellent MS Office and Excel skills.
6. Proficient with Operational Excellence Practices.
7. Quality – Lean and Six Sigma knowledge and quality-driven person.
8. Must demonstrate a high level of self-motivation, energy, and flexibility.
9. Ability to handle multifaceted workloads and reach targets and deadlines on a timely basis.

What can we offer?

1. Attractive salary.
2. Stable job offers - employment contract.
3. Work in a multicultural and diverse environment with employees from over 30 countries.
4. Genpact supports professional training and great career development opportunities.
5. Free access to our award-winning learning platform.
6. Benefits such as Medical Aid, Retirement, and risk benefits.

In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.