House Keeping Supervisor

Job Summary

A well-established retirement village in Durbanville requires a strong House Keeper.

Basic Job Description:

Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels, hospitals, educational institutions, and similar establishments. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment, taking corrective action. May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, and train new employees.

Responsibilities and Duties

1. Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.
2. Investigate complaints regarding housekeeping service and equipment, and take corrective action.
3. Obtain a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments.
4. Coordinate work activities among departments.
5. Conduct orientation training and in-service training to explain policies and work procedures, and to demonstrate use and maintenance of equipment.
6. Inventory stock to ensure adequate supplies.
7. Evaluate records to forecast department personnel requirements.
8. Make recommendations to improve service and ensure more efficient operation.
9. Prepare reports concerning room occupancy, payroll, and department expenses.
10. Select and purchase new furnishings.
11. Perform cleaning duties in cases of emergency or staff shortage.
12. Examine the building to determine the need for repairs or replacement of furniture or equipment, and make recommendations to management.
13. Attend staff meetings to discuss company policies and patrons' complaints.
14. Issue supplies and equipment to workers.
15. Establish standards and procedures for the work of housekeeping staff.
16. Advise manager, desk clerk, or admitting personnel of rooms ready for occupancy.
17. Record data regarding work assignments, personnel actions, and time cards, and prepare periodic reports.
18. Screen job applicants, hire new employees, and recommend promotions, transfers, and dismissals.

Qualifications and Skills

• Grade 12 or NQF level 4.
• Relevant certificates would be advantageous.
• At least 2 to 5 years of experience in Housekeeping & Laundry as a Manager in a hotel, old age home, retirement village, or a similar setup.
• Must be computer literate (MS WORD, MS OFFICE, MS EXCEL).
• Must have managed a big team before.
• Must be able to handle pressure.
• Must be able to work flexible hours from Monday to Sunday.

Job Type: Full-time