Hotel Receptionist

At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.

We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package.

Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.

Hotel Receptionist
Monthly Paid
Cape Town | On-site

As our Hotel Front Office Receptionist, you will see to the complete guest journey from arrival at the front entrance, parking cars, check-in and rooming guests, assisting guests during their stay, preparing guest accounts, assisting with payments, and bidding farewell to guests upon departure.

You will attend to face-to-face guest queries, take reservations, and answer phones. Part of your role will be maintaining records and creating a filing system, as it is the central point for information/assistance for guests. You will help guests check out and accept final payment for their room accounts, ensuring they have had a pleasant stay.

You have a Matric Certificate with a preferably Hospitality-related Tertiary Qualification and 2 years experience as a Front Office Receptionist in a 4* establishment at minimum. Along with a driver's license, your ability to work various shifts and across multiple functions will see you far in this role. Computer literacy in MS Office and Opera is essential.

With a neat appearance and excellent front office operation skills, you possess extensive product knowledge of our hotel and the city. You are required to have outstanding communication skills, a high level of accuracy, and a devotion to quality. The ability to perform under pressure, a client-focused attitude, social skills, and integrity will set you apart from the rest. Adherence to the highest standards of ethical conduct is required, and we value those who subscribe to our hotel's values, service, and leadership ethic.

Closing date: 21 February 2025.

We are an equal opportunity employer.