Hotel General Manager

Job description:

We are seeking an accomplished and dynamic General Manager to lead a luxury hotel’s operations, located within Franschhoek. The ideal candidate will be responsible for overseeing daily operations, managing budgets, driving revenue growth, and cultivating a high-performing team. This role demands a hands-on approach to leadership and an entrepreneurial mindset to achieve both operational excellence and financial targets.

Key Responsibilities:

1. Lead day-to-day operations of the hotel, ensuring smooth functioning across all departments.
2. Uphold exceptional service standards to ensure a memorable guest experience.
3. Act as a host and ambassador for the hotel, enhancing guest relations and satisfaction.
4. Ensure the property, fixtures, fittings, and equipment are well-maintained and up to required standards.
5. Develop and implement a marketing strategy, in coordination with the managing company, focusing on growth and profitability.
6. Create, manage, and control operational budgets in line with targets.
7. Analyse financial data, including sales, revenue, and expenses, to assess and refine operational strategies.
8. Recruit, train, and develop a skilled, motivated team that delivers exceptional service.
9. Establish a performance review process for all Heads of Departments (HODs) and staff to ensure accountability and growth.
10. Foster a positive workplace culture, ensuring staff motivation, productivity, and adherence to company standards.
11. Create and implement a comprehensive sales and marketing plan to drive revenue and occupancy.
12. Engage in networking and community engagement to build client relationships and elevate the hotel’s brand.
13. Ensure compliance with all statutory and regulatory requirements.

Requirements:

1. At least 5 years of experience as General Manager within a luxury boutique environment.
2. Matric (Grade 12) essential.
3. Degree in hospitality or related field of study essential.
4. Proficient in interpreting financial statements and KPIs, with a strong understanding of budgeting and profitability management.
5. Proficiency in property management systems, point of sale systems, and Microsoft Office suite (Word, Excel, Outlook).
6. Demonstrated experience in team leadership, with the ability to recruit, train, and inspire staff.
7. Exceptional ability to enhance the guest experience and resolve guest issues.
8. Willingness to work hospitality hours and to assist in all operational areas as needed.
9. Strong verbal and written communication skills in English; additional languages are advantageous.
10. Ability to anticipate challenges, provide solutions, and drive continuous improvement in hotel operations.