Hotel Deputy General Manager

About Us:

The Lord Charles Hotel and Conference Centre, a premier establishment in Somerset West, is elegantly positioned at the heart of the picturesque winelands. We pride ourselves on delivering exceptional hospitality and unforgettable experiences to our guests and conference delegates. To enhance our management team, we are seeking an experienced Deputy General Manager who shares our commitment to excellence

Position Overview:

As the Deputy General Manager, you will play a crucial role in overseeing the day-to-day operations of the Hotel and Conference Centre. You will work closely with the General Manager to implement strategic initiatives ensuring efficient management, staff training, and an enduring focus on guest satisfaction

Key Responsibilities:

• Assist the General Manager in all aspects of the hotel and conference operations
• Lead and motivate the hotel team to deliver high-quality service consistently
• Manage departmental budgets and monitor financial performance
• Ensure that all health, safety, and quality standards are met
• Develop and execute marketing initiatives to drive occupancy and revenue
• Foster a positive and productive working environment
• Ensure the property is always maintained to a high standard
• Handle guest feedback and oversee resolution of issues promptly
• Collaborate with various departments to enhance the guest experience

Qualifications:

• Must be a South African citizen or have permanent resident status
• Minimum 5 years of experience in hotel management, with at least 2 years in a senior supervisory role ideally in a Marriott or Protea Hotel
• Strong understanding of hotel operations, including front office, food and beverage, housekeeping and maintenance
• Excellent leadership and interpersonal skills with a strong personality
• Proven track record in managing budgets and driving profitability
• Exceptional customer service skills with a passion for hospitality
• Must reside within easy travelling distance of Somerset West

What we Offer:

• Competitive salary commensurate with experience
• Opportunities for professional development and career progression
• A dynamic working environment with a passionate team

How to Apply:

If you are an enthusiastic, results-driven leader looking to make a meaningful impact in the hospitality industry, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and salary expectation to apply below by 30th November 2024

Only short-listed candidates will be contacted