Hospitality Operations Manager

Description: Our client in the Hospitality Industry based in Paterson in the Eastern Cape is currently looking to employ a Hospitality Operations Manager.

Requirements:

1. Qualification: Degree or diploma in hotel management or a related field.
2. Experience: Minimum of 8 years’ senior management experience at a 5-star luxury property, with at least 5 years in a game reserve environment.
3. Skills: Proven experience in guest service excellence, operational efficiency, and financial management.
4. Technical: Proficiency in Microsoft Office and lodge/hotel-specific software.
5. Work Environment: Ability to work in a dynamic, high-pressure environment.
6. Problem-Solving: Strong problem-solving and decision-making abilities.
7. Innovation: Ability to drive innovation and continuous improvement.

Responsibilities and expectations include:

1. Develop and implement strategic plans for hospitality operations.
2. Ensure outstanding guest experiences and service quality across all lodges.
3. Provide leadership to other departments and foster cross-department collaboration to ensure operational excellence.
4. Manage and oversee lodge and hospitality teams to maintain high standards.
5. Develop budgets, control costs, and manage financial performance for the hospitality departments.
6. Optimize processes to ensure compliance with health, safety, and security regulations.
7. Oversee the hospitality departments’ HR as well as training and development initiatives and needs.
8. Initiate and drive the implementation of IT systems, technology solutions, and other support services, ensuring they are executed effectively by the responsible teams.
9. Support and collaborate on all hospitality-related projects, such as lodge refurbishments and special initiatives, ensuring alignment with operational and guest experience standards.

If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.