Hospitality Operations Manager

TOP VACANCY ALERT - HOSPITALITY SECTOR

Our client, a 5 star Hospitality establishment, based near Paterson (Eastern Cape) is seeking to appoint an experienced and highly professional Hospitality Operations Manager to their dynamic team.

Specific 5 star experience (preferably at a Game Reserve), 5 years in a SENIOR management role (GM, Hospitality Manager or equivalent), and experience in a game reserve hospitality, secures!

Note : Live in position and salary commensurate with experience.

Requirements:

• Qualification: Degree or diploma in hotel management or a related field.
• Minimum of 8 years’ senior management experience at a 5-star luxury property of which at least 5 years should be in a game reserve environment.
• Proven experience in guest service excellence, operational efficiency, and financial management.
• Proficiency in Microsoft Office and lodge/hotel-specific software.
• Exceptional leadership and management skills.
• High attention to detail and commitment to service excellence.
• Ability to work in a dynamic, high-pressure environment.
• Strong problem-solving and decision-making abilities.
• Ability to drive innovation and continuous improvement.

• Develop and implement strategic plans for hospitality operations.
• Ensure outstanding guest experiences and service quality across all lodges.
• Provide leadership to other departments and foster cross-department collaboration to ensure operational excellence.
• Manage and oversee lodge and hospitality teams to maintain high standards.
• Develop budgets, control costs, and manage financial performance for the hospitality departments.
• Optimize processes to ensure compliance with health, safety, and security regulations.
• Oversee the hospitality departments’ HR as well as training and development initiatives and needs.
• Initiate and drive the implementation of IT systems, technology solutions, and other support services, ensuring they are executed effectively by the responsible teams.
• Support and collaborate on all hospitality-related projects, such as lodge refurbishments and special initiatives, ensuring alignment with operational and guest experience standards.