Hospitality Operations Manager

We are looking for an Operations Manager with hospitality experience and a proven track record of successfully managing multiple business units simultaneously. The ideal candidate must possess exceptional leadership skills, be able to thrive in a fast-paced environment and exhibit out of the box thinking.

About us:

We offer our clients a diverse range of catering concepts and services in the healthcare, retirement, corporate, industrial, and education sectors.

Overview of position:

The Operations Manager will plan, direct and coordinate the operations of the organization. The Operations Manager is responsible for ensuring and improving the performance, productivity, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies.

Job Responsibilities:

• Coordination and Supervision - Coordinate, manage and monitor the workings of various departments/units in the organization.
• Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well-being of the company.
• Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.
• Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance. Manage quality and quantity of employee productivity. Manage maintenance of equipment and units. Provide support where necessary.
• Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts, and Finance. Facilitate coordination and communication between support functions.
• Sales, Marketing, and Customer Service - Manage customer support. Plan and support sales and marketing activities.
• Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

Job Requirements:

• Relevant degree in Business Administration, Commerce, Management, Food and Beverage, etc.;
• Knowledge and experience in organizational effectiveness and operations management;
• Knowledge of business and management principles and practices;
• Knowledge of financial and accounting principles and practices;
• Knowledge of human resource principles and practices;
• Knowledge of project management principles and practices;
• Information technology skills.

Key Skills and Competencies:

• Critical thinking and problem-solving skills;
• Planning and organizing;
• Decision-making;
• Communication skills;
• Persuasiveness;
• Influencing and leading;
• Delegation;
• Negotiation;
• Conflict management;
• Adaptability;
• Stress tolerance;
• Teamwork;
• Own reliable transport essential;
• Ability to work flexible hours, weekends, and public holidays.

Should you meet the attached requirements, please forward a copy of your updated CV when applying. If you have not received a response from us within 2 weeks of your application, then please consider your application as unsuccessful. Thank you.

Job Type: Full-time

Application Question(s):

• Know about culinary cooking and experience in cooking in a professional setting. Motivate your answer.
• Are you a proactive thinker and able to think outside the box? Please motivate your answer.
• You must live in Mpumalanga. Please specify your location.

Experience:

• Management and Chef: 3 years (Required)
• Working and overseeing multiple units: 3 years (Preferred)

License/Certification:

• Driver's license with own transport (Required)

Location:

• Mpumalanga, KwaZulu-Natal (Required)

Application Deadline: 2024/12/07
Expected Start Date: 2025/01/06