Hospitality Manager | Ngala Game Reserve | Luxury Lodge Group

Hospitality Manager | Ngala Game Reserve | Luxury Lodge Group

We are currently looking for an experienced HOSPITALITY MANAGER to join the team of a luxury lodge located in Ngala Private Game Reserve.

KEY OUTPUTS:

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, or any other special requests
• Meet all guests, check-ins, check outs, hosting guests and site-inspections
• Ensuring all organizational requirements around delivering a guest experience at the Lodge is planned for and executed daily
• Assist in training and developing staff as necessary
• Work closely with the Senior Management team to ensure a seamless daily operation.
• Ensure brand standards are maintained in all areas that make up the guest experience
• Represent the Company’s brand in appearance and behavior
• Create an environment where the company’s culture & DNA is fostered
• Innovate new ideas and ways to enhance the brand
• Guest Delight - Plan, action, and create guest delights both in the bush and at the lodge
• Check set ups for breakfast, lunch, and dinner
• Manage the butler’s department including shifts, duties, and addressing issues
• Ensure the main area is tidy and styled to the BOPs
• Host guests at mealtimes and ensure smooth service from the kitchen and butler
• Collaborate with butlers and Lodge managers to maintain a high service standard
• Assist Operations Manager and Lodge Manager with stock takes and orders
• Handle general administrative tasks, including emails, staff rostering, and daily allocations
• Assist with Stock Control and correct stock issuance
• Lead Large Group Bookings
• Maintain open communication with all departments
• Support Operations Manager & Lodge Manager during leave periods
• Attend to day sheet information like dietary and medical requirements for guests
• Demonstrate a positive attitude, willingness to learn and grow, and a training mentality
• Be open to feedback and have good interpersonal skills

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

• Valid unendorsed SA driver’s license essential
• MS Office knowledge essential
• PANstrat Knowledge beneficial

SKILLS REQUIRED:

• Communication skills with guests and staff
• Lateral thinking ability
• Flexibility and initiative
• Professional, courteous, and hospitable demeanor
• Ability to cope under pressure and lead effectively
• Organizational and leadership abilities
• Integrity, proactive nature, and career ambitions
• Passion for guest satisfaction and problem-solving skills
• Team player with diligence and self-motivation
• Willingness to share information and inspire others
• Experience in Wine & Food

PREVIOUS WORK EXPERIENCE REQUIRED:

• 3 to 5 years’ experience in a 5-star operation in a camp manager/Duty manager role
• Service industry experience with guests and staff
• Managerial experience

Start: ASAP

Salary: Market related, Live-In

To apply for Hospitality Manager | Ngala Game Reserve | Luxury Lodge Group, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.

We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.