Hospitality Account Supervisor

The Account Supervisor performs a variety of tasks to ensure a smooth operation of the parking facility and is responsible for monitoring the parking facility, responding to customer inquiries, and filling an entry level management role. This supervisor will work closely with fellow team members, Account Managers, and Senior Agents to ensure that quality and safety standards are met at all times.

Essential Functions And Responsibilities

• Patrol assigned area by foot, golf cart or truck to observe parking violations by automobiles, motorcycles, commercial vehicles, etc.
• Enforce location rules by the placement of warning tickets or citations on vehicles who are subject to towing; arrange for towing of abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles.
• Issue tickets or citations for expired meters, improper use of specially designated or timed zones or lots, improper parking such as parking in crosswalks or other sidewalks, improperly parked motorcycles, parking in preferential areas, and related violations.
• Respond promptly to customers to process payments.
• Maintain professionalism in all interactions and use respectful communication to assist guests with their questions, problems, and concerns; relay information to the Account Manager or Senior Agent as necessary.
• Record and enter data collected for required citations/violations including time, date and location of an infraction, vehicle information (license plate number, make, model and color).
• Utilize excellent time management and report writing skills.
• Conduct lot audits and car counts at designated locations and times.
• Inform management of faded paint on curbs, vandalized signs, and other damage and safety issues.
• Immediately report any accidents, incidents or safety concerns to Account Manager.
• Provide traffic control, when necessary.
• Safely park cars as needed.
• Oversee employee performance.
• Provide guidance to staff.
• Other duties as assigned.

• Valid Driver’s License required.
• Must be able to drive and operate a standard and automatic transmission vehicle comfortably.
• Must have good communication skills.
• Must maintain a professional image.

• 3 years of licensed driving experience.
• Proficient in Microsoft Excel, Outlook, Word Document and PowerPoint.
• Previous management experience in the parking, hospitality or service industry.

• May be required to answer phone calls/emails/texts outside of regular business hours.
• May be required to work at other locations as deemed necessary by their supervisor.
• Bending, sitting and standing repeatedly.
• Pulling and pushing, as in opening and closing car doors, consistently for entire shift.
• May be required to bend and twist as in getting in and out of a vehicle.
• Must be able to lift up to 50 pounds.
• Must be able to push up to 100 pounds on a luggage cart.
• Must be able to stand, walk and/or jog for an entire shift.
• Depth perception: the ability to identify which of several objects is closer or farther away.
• Exposure to all weather conditions, including but not limited to: rain, cold, heat, and humidity.