[Hiring] Director of Operations, Professional Services @Guidewire

Oct 16, 2024 - Guidewire is hiring a remote Director of Operations, Professional Services. Location: EMEA.

1. Resource Management: Work with the PS RMO and Practice Leads to proactively manage capacity planning for all EMEA projects. Problem-solve and identify mitigating actions for any issues in capacity short and long term.
2. Operational Support: Provide region/practice support to the full team on monitoring adherence to PS processes and guidelines and work with the Enablement team on rolling out changes or new initiatives.
3. Programme Status Monitoring: Work side by side with the Director of Programme management to monitor the status of active and upcoming projects and assist in any risk mitigation identification and support.
4. Reporting of KPIs: Develop and maintain system strategy and reporting mechanisms for the team’s KPIs for the financial year.
5. Communication and Enablement: Ownership of the yearly communication plan for PS EMEA and management of event organization such as RKO/Synergy breakouts, enablement sessions, cross-practice monthly meetings, etc. Work with the Enablement team to identify upcoming enablement sessions needed, skill gaps in teams to be addressed, and themes or objectives of in-person meetings.

1. Strategic Program Execution: Oversee and drive execution of all ELT strategic programs. Manage all key stakeholders to ensure timely execution against plans. Report on progress of all strategic programs and escalate blockers. Identify improvement opportunities on cross-collaboration improvements across departments.
2. Communication: Ownership of the yearly communication plan for the EMEA full team. Work with the Enablement Team across the functions in EMEA to identify the correct attendees and own the scheduling and running of ELT/EMEA All Hands Meetings. Work with cross-functional teams to identify the correct attendees for all onsite external facing meetings such as GIF, etc.
3. ELT Action Log: Capture all actions coming from weekly ELT Meetings. Monitor progress of all such actions and report on the same.

1. Minimum of 12 years of experience in professional services or a related field, with at least 5 years in a leadership role.
2. Proven track record of managing projects and teams.
3. Strong understanding of resource management, capacity planning, and operational support.
4. Excellent communication and interpersonal skills.
5. Experience of working with different teams in Guidewire and the ability to work collaboratively with cross-functional teams and stakeholders.
6. Experience with PSA systems and other project management tools.
7. Strong Sheets/Excel and PSA Reporting skills, specifically Pivot Tables.

1. Self Starter
2. Strategic Thinking
3. Problem Solving
4. Leadership and Team Management