Healthcare Customer Advisors

Our client, a World-renowned BPO in Cape Town, is looking for Healthcare Customer Advisors to join their growing team.

As a Healthcare Customer Advisor, you will handle majorly inbound inquiries. Ensure a positive customer experience and maintain an in-depth knowledge of customer needs.

Essential Functions

• Address incoming telephone, digital, or written inquiries
• Assist customers with complex benefit questions, resolving issues, and educating healthcare members
• Demonstrate strong attention to detail and complex problem-solving skills
• Exhibit effective communication, empathy, and motivational skills

Minimum Requirements

• Must have a National Senior Certificate (Matric Certificate)
• Must have a clear credit record, non-negotiable
• Must have a clear criminal record, non-negotiable
• Must be willing to work night shifts, non-negotiable
• Must have healthcare experience
• Familiarity with basic medical terminology and concepts used in US health insurance
• Clear written and verbal communication with CEF Level B2

Salary: R 7900 basic

Shifts and Benefits:

• Working Hours: Monday to Friday: 14h00 - 02h00
• Night shift allowance of R1000
• Medical Aid contribution R764

Location: Based in Cape Town, CBD

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za.