Head Waiter

Crew Life at Sea is a leading cruise line company that offers unforgettable experiences to travelers around the world. We are dedicated to providing exceptional service and creating a welcoming and enjoyable atmosphere for our guests. As a Head Waiter, you will play a crucial role in ensuring our guests have a memorable dining experience while onboard our ships.

Position Overview:

We are seeking a highly motivated and experienced Head Waiter to join our team. The Head Waiter will be responsible for overseeing the dining operations and managing a team of waiters to ensure exceptional service is provided to our guests. The ideal candidate will have excellent leadership skills, a strong attention to detail, and a passion for delivering exceptional customer service.

Key Responsibilities:

- Manage and oversee the daily operations of the dining room, including scheduling, training, and supervising the wait staff.

- Ensure that all guests are provided with exceptional service and that their dining experience meets or exceeds their expectations.

- Monitor and maintain the cleanliness and organization of the dining room, ensuring all health and safety standards are met.

- Collaborate with the kitchen staff to ensure timely and efficient food service.

- Handle guest complaints and resolve any issues in a timely and professional manner.

- Maintain inventory and order supplies as needed.

- Create and maintain a positive and productive work environment for the wait staff.

- Train new employees on company policies, procedures, and service standards.

- Conduct performance evaluations and provide feedback to the wait staff.

- Work closely with other departments to ensure seamless coordination and communication.

- Stay up-to-date with industry trends and make recommendations for improvement.

Qualifications:

- High school diploma or equivalent, with a degree in hospitality or related field preferred.

- Minimum of 3 years of experience in a similar role, preferably in a cruise ship or high-end restaurant setting.

- Strong leadership and communication skills.

- Excellent customer service and problem-solving abilities.

- Ability to work in a fast-paced and dynamic environment.

- Proficient in English, with knowledge of other languages being a plus.

- Must be able to stand for long periods and lift up to 25 pounds.

If you are a passionate and dedicated individual with a strong background in hospitality, we want to hear from you! Join our team at Crew Life at Sea and be a part of creating unforgettable experiences for our guests.