Head: Shared Services

Sanlam Limited
Cape Town, Johannesburg
ZAR 200 000 - 300 000
Job description

Reports to Executive: Core Operations - Sanlam Corporate

Role based in Johannesburg / Cape Town

Build a successful career with us

Sanlam is a leading financial services group, originally established as a life insurance company in 1918. The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and five business clusters. We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.

Purpose of the role

The successful incumbent will lead teams with specialist functions and is accountable for designing and implementing a shared service capability encompassing stakeholder reporting, capacity management, quality assurance and controls, technical training and support process optimisation innovation solutions and large transformational programmes.

Key Responsibilities

  1. Develop and execute on the tactical plans to drive the contracted shared services support outcomes.
  2. Oversee the accurate and timely delivery of reporting, analyses, and management information to stakeholders, including the range of reporting requirements that enable business to make key decisions.
  3. MANCO & Exco reporting, interpretation, analysis and business insights of trends across the business indicators and ADHOC requests.
  4. Establish and monitor performance metrics, key performance indicators (KPIs), and service level agreements (SLAs) to measure and improve operational excellence and aligning to best practice and standards.
  5. End to end discipline of work force management including capacity planning, scheduling, forecasting, real time optimisation and monitoring.
  6. Identify opportunities for process improvements, automation, and technology enhancements to streamline operations and increase productivity.
  7. Co-create the digital and automation solutions and strategies, manage execution and track benefit realisation thereof across different functions.
  8. Delivery of skills improvement strategy through continuous focus on development of skills via multiple platforms.

Qualifications and experience

  1. Business related degree or equivalent.
  2. Post graduate degree advantageous.
  3. 8 - 10 years’ experience at a senior management level in enabling Operations environments.
  4. Financial management proficiency with a solid understanding of budgets and variance reporting.

Knowledge and Skills

  1. Proven Leadership and senior management skills.
  2. Ability to collaborate with multiple stakeholders across business units at a senior and executive management level.
  3. Experience in Workforce (WFM), Quality Assurance practices, Business Intelligence and digital thought leadership, etc.
  4. Knowledge of the Operations Management function and the specialist areas supporting it.
  5. Employee Benefits experience advantageous.
  6. Organisational Savvy – Manoeuvring comfortably through complex policy, process and people related organizational dynamics.
  7. Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
  8. Drives Engagement – Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
  9. Business Insight – Applying knowledge of the business and marketplace to advance the organisation’s goals.

Core Competencies

  • Cultivates Innovation by creating new and better ways for the organisation to be successful.
  • Client Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Resilience - Rebounding from setbacks and adversity when facing difficult situations.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

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