Head: Organisational Effectiveness

Sanlam Developing Markets (SDM) is a wholly-owned subsidiary of Sanlam Life Limited and is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover, and personal accident plans.

Enable Sanlam Retail Mass to establish an environment in which its employees can thrive and achieve the strategic objectives through driving the delivery of organisational culture, organisational design, change management, and people analytics strategies and frameworks. To take accountability for departmental performance through business planning, goals, metrics, and partnerships.

KEY RESPONSIBILITIES

1. Departmental strategy and business planning
   • Deliver and gain approval for the organisational effectiveness strategy and business plan for Sanlam Retail Mass.
   • Develop and embed metrics and clear performance measurements for organisational culture, design, and other people practices.
   • Support the Executive with input and subject matter expertise relating to organisational effectiveness during the development and delivery of the HR strategy for Retail Mass, and Sanlam as a whole.
   • Work with the Executive to deliver and gain approval for organisational effectiveness initiatives and projects that will support the strategic and business objectives.
   • Prepare, propose, manage and deliver the annual organisational effectiveness budget.
   • Ensure continuous monitoring of performance against budget and be accountable for budget control for the department.
   • Remain up to date with advancements and developments in organisational effectiveness technology and best practices.
   • Support the organisation’s transformation objectives through appropriate culture and change management practices.
   • Drive the development and embedding of organisational culture practices and principles across Sanlam Retail Mass.
   • Accountable for steering and managing the execution of annual culture events in Sanlam Retail Mass.
   • Accountable for developing, aligning, and managing the implementation of a culture measuring strategy for Sanlam Retail Mass.
   • Work with HoDs to identify areas of development and propose corrective action.
   • Agree and set up commercial partnerships with external vendors to deliver on culture initiatives.
   • Ensure the departmental structures across Sanlam Retail Mass are supporting the achievement of strategic objectives.
   • Drive the communication, understanding, and adoption of organisational design principles and policies.
   • Manage and oversee the support provided to HoD’s during structure changes.
2. People Analytics
   • Develop and manage a people analytics approach and methodology.
   • Drive and ensure quality of data and analytical processes.
   • Identify and manage the application and implementation of analytical tools and software.
   • Ensure interpretation of findings is provided in an understandable way.
3. Change management
   • Establish and drive a change management capability.
   • Develop and lead the implementation of a change recipe to empower Line Managers.
4. Department and people management
   • Work with Executive to establish an operating model and structure.
   • Plan resources in line with the budget and business plan.
   • Responsible for the recruitment of direct reports.
   • Accountable for driving a performance culture in the department.
   • Create and maintain a positive, innovative environment.
5. Stakeholder Relations
   • Build and maintain effective relationships with HR, management, and external partners.
   • Manage the relationships with and performance of external service providers.
   • Be the custodian for organisational effectiveness.
6. Reporting
   • Report to relevant stakeholders on the organisational effectiveness strategy.
   • Monitor and track progress of organisational effectiveness initiatives.
   • Drive the timely reporting on all organisational effectiveness surveys.
   • Responsible for management reporting for the department.
   • Provide people analytics insights for Executive HR Reporting.

What will make you successful in this role?

Qualifications

• Honours degree in related field of study.
• Postgraduate Diploma/Certificate/Degree.

Knowledge, Skills and Experience

• Knowledge of all applicable legislation in South Africa.
• At least 8-10 years’ experience in organisational effectiveness.
• Experience in leading organisational effectiveness initiatives.
• Knowledge and experience of the HR life cycle/value chain.
• Strong interpersonal, communication, and networking skills.

Personal Attributes

• Organisational savvy
• Decision quality
• Drives engagement
• Business insight

Build a successful career with us

We’re all about building strong, lasting relationships with our employees.

Core Competencies

• Cultivates innovation
• Customer focus
• Drives results
• Collaborates
• Being resilient

Turnaround time

The shortlisting process will only start once the application due date has been reached.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.