Head: Operations and Administration (Employee Benefits)

Purpose

To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. operations and administrative management methodology, governance and delivery objectives.

Minimum Experience

5 - 8 years experience in a similar environment, of which 3 - 4 years at management level.

Key Responsibilities

• Collaborate with the architecture teams to define technology migration strategies and approaches including driving the adoption of initiatives to replace tactical solutions with strategic solutions.
• Sought out for deep, specialised expertise. Defines models and strategic implementation.
• Competency Definition: Must be able to manage and encourage people, optimise their outputs and effectively manage relationships, to achieve organizational goals. Actively seeks opportunities to acquire and develop relevant knowledge to apply at work.
• Behavioral Indicators: Enables processes to ensure accountability for people management and development. Develops and incorporates best practice people management processes, approaches and tools across the organisation. Integrates talent management strategies across a value chain. Has a reputation as a leader and mentor in fostering professional growth.
• Able to demonstrate concern for customer expectations and needs.
• Demonstrates detailed understanding and expert application of customer focus. Follows up on customer requests to ensure that the final product or service meets expectations. Reminds people about the importance of the customers to organisational success. Understands and communicates how different departments and functional groups interact to support customer needs.

Process

• Communicate a meaningful tactical context that guides and directs best practice integration and process alignment with service delivery objectives.
• Drive the implementation of tactical strategy to realise business results, in adherence to an operational framework of policies and procedures.
• Manage towards a risk free operational environment which contributes to the overall growth and profitability of a work area.
• Contribute to the continual innovation of operational business activities, processes and systems in service of performance enhancement.
• Manage operational services by implementing business plans and executing initiatives and projects to support the related strategy.
• Accountable for strategy implementation through the integration and optimisation of operational activities to practices and systems across an internal value chain.
• Proactively identify interconnected tactical problems, determine the impact, patterns and trends to identify alternatives and best practice solutions, anticipating future challenges.
• Plan for the management of work outputs across various functional activities, integrating interdependent practices, processes or systems and addressing and balancing the demands of different priorities to optimise efficiency.
• Provides sound administrative service and recommendations based on customer and client needs, current information and administrative trends considering needs and requirements of product owner.

Customer

• Build and maintain stakeholder relationships for the purposes of expectation management, knowledge sharing and integration.
• Build strong customer-centric relationships and develop service level agreements that promote the organisation with stakeholders aligned to Treating the Customer Fairly (TCF) principles.
• Build strong relationships with various stakeholders in the business.

Finance

• Compile an operational or business area budget aligned with the delivery plans, and ensure the implementation and monitoring of financial controls, management of costs and corporate governance to optimise cost savings and/or profit margins.

Learning and Growth

• Balance, optimise and manage human resources across disciplines through executed human capability plans.

Governance

• Implement the governance management model, framework and policy in own practice and/or tactical areas to identify and manage governance and risk exposure liability pro-actively.

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management.

Competencies

Technical Competencies

• Strategic Planning (Advanced)
• Operations Risk Management (Proficient)
• Operations Management (Proficient)
• Product and/or Service Knowledge (Proficient)

Behavioral Competencies

• Analytical Thinking (Proficient)
• Organisation and Attention to Detail (Proficient)
• Communicating with Impact (Proficient)