Head of Transform & Operations

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden and serves Volvo Group customers and dealers in more than 40 markets.

The Head of Transformation and Operations will provide overall leadership and management direction to the Operations Team for VFS Southern Africa and be responsible for transforming the existing systems and processes into a world class operation. The position will cover the operational scope of all service areas and will be responsible for developing Volvo on Demand offer, wholesale financing solution and insurance product offer enhancement. The Head of Transformation and Operations will provide the highest level of customer service to dealers, customers, the Volvo Group, and Volvo Financial Services personnel supporting Volvo Financial Services becoming a world class finance company.

Reporting: This position reports to VFS Managing Director.

Job Objectives:

• Ensures that all operations activities are in alignment with VFS and Volvo Group policies and procedures.
• Ensures effectiveness, robustness and transparency of the Operations processes by analysis of KPI’s and drives continuous quality and process improvements within the Operations function.
• Controls the production and management of documentation in accordance with security and compliance requirements and to meet audit guidelines and targets.
• Identifies and evaluates operational and administrative risks and recommends on mitigation procedures; operational risk incidents need to be reported to the Managing Director in order to ensure that operational risks are measured and appropriate risk mitigating actions are taken.
• Manage and lead the Solutions Engineer and make sure the person is aligned with VFS IT and Volvo IT locally and globally on current Volvo and VFS solutions and system or program role outs.
• Implementation of new CMS system and the project management of the chosen solution.
• Co-ordinates with Legal Counsel to maintain local legal requirements including updating documentation.
• Evaluate, develop and implement new income revenue/cost saving initiatives including Volvo on Demand, wholesale finance and insurance offerings.
• Recruit, develop, train and retain talented people for the various roles that might be required to launch new initiatives such as Volvo on Demand, wholesale finance and insurance offerings.
• Establish and maintain relationships with various role players internally and externally to enable the successful role out of new initiatives.
• Assess and ensure the competency of the direct reports and reinforce accountability through Management by Objectives and monitor target achievement.
• Supporting the VPS (Volvo Performance Systems) journey.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

• University degree in Business Management / Credit Finance or equivalent is required.
• Green fields project management.
• 10 Years Experience (4 Years Leadership or Management Experience).

Preferred Experience, Technical Skills and Knowledge

Knowledge:

• Good knowledge / understanding of financial services products and services.
• Experience in operations department preferably from a bank or leasing/captive company.
• Proven record of analyzing current systems and process and enhancing them.
• Experience in managing and leading an operations team is an advantage.
• Experience in working in international environment.
• Good financial understanding.
• Strong business understanding.

Job Related Skills:

• Highly target-driven, self-motivated and willing to take responsibility.
• Ability to train, develop and motivate their team.
• Proven excellent statistical and analytical skills.
• Good team player.
• Project management
• High level of English (oral/written) and high communication skills.

Key Competencies:

• Strong leadership competencies.
• Good team player.
• Project management.
• Strategic and Innovative thinker.

What’s in it for you?

We offer a solid package of compensation and benefits.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 26 November 2024.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.