Head of Technical Support (API / SDK Integration Specialist) (Europe)

Job Title : Head of Technical Support (API / SDK Integration Specialist)

Company Overview : Tyr Rewards is a leading tech-driven loyalty and rewards platform that collaborates with various businesses to cultivate rewarding experiences for their customers. We specialise in innovative solutions, empowering companies to engage and retain their customers through personalised rewards, loyalty programs, and outstanding customer service.

Location : Remote

Job Description : Our team is growing, and we’re looking for a skilled API / SDK Integration Specialist to join us urgently. This role is pivotal in ensuring seamless integrations for advertisers and publishers through our SDK and API platforms.

Key Responsibilities :

1. Onboard and troubleshoot API integrations for new advertisers and publishers.
2. Support and resolve technical issues related to SDK integrations for publishers.
3. Collaborate with the product and technical teams to streamline onboarding processes and enhance integration efficiency.
4. Provide valuable feedback to improve solutions and support services.
5. Strong programming skills and a good understanding of relevant technologies.
6. Fluent in English (speaking, writing, and communicating effectively).

Must-Have Tech Qualifications :

1. Strong understanding of RESTful and SOAP APIs, with experience in SDK development.
2. Expertise in debugging, troubleshooting, and resolving API and SDK integration issues.
3. Familiarity with cloud services (AWS, Google Cloud, Azure) and their APIs.
4. Knowledge of SQL and NoSQL databases.
5. Basic understanding of networking concepts, including HTTP / HTTPS, SSL / TLS, and DNS.

Nice-to-Have Skills :

1. Experience in the ad tech industry.
2. Background in gaming.

Join us and be a key player in revolutionising our integration processes, enhancing our services, and driving our company’s growth!