Head of Digital Customer Experience (E-Branch) - Cape Town

Job Purpose: The Head of Digital Customer Experience (E-Branch) will lead the evolution of customer engagement in a rapidly transforming, digital-first environment. This role is suited for a visionary leader who thrives in building and scaling impactfu...

Requirements:

• Proven experience in leading digital transformation, preferably in a fast-growing or start-up-like environment.

• Background in customer experience, digital marketing, or consulting with a focus on strategy development and execution.

• Experience managing teams and projects that blend marketing, data, and tech functions.

• Technical knowledge of digital systems, analytics, and AI-based communication tools.

• Working knowledge of SQL is advantageous.

• Relevant tertiary qualification in digital strategy, marketing, business, or related fields.

Key Attributes:

• Entrepreneurial mindset—excited to build and own projects from the ground up.

• Strong strategic thinking and the ability to translate vision into executable outcomes.

• Comfortable in fast-paced, performance-driven environments.

• Leadership presence with a collaborative, hands-on approach.

• Not too embedded in large corporate structures—prefers a dynamic, agile workplace.

• Innovative, forward-thinking, and passionate about creating excellent customer experiences.

• Highly resilient, focused on delivering outcomes under pressure.

Should you not receive a response within 10 working days, please consider your application unsuccessful.