Head Of Department : Marketing

Company Description
Vivari is about excelling in every interaction and exceeding every expectation. Vivari Hotel and Spa is a distinctively different destination that defies all expectations, offering discerning guests an integrated approach to complete wellness, from the tranquil setting to the rejuvenating therapies, to the beauty theatre.

Rooted in the spirituality of Sanskrit mythology, Vivari is a soulful expression of holistic upliftment that promises to provide each guest with an entirely unforgettable experience. Set within an exquisitely expansive, tranquil eco-estate in Mogale City, mere kilometres from the Cradle of Humankind, Vivari Hotel and Spa is a serene sanctuary that has been magnificently curated to deliver the most superior service, luxurious settings, aesthetic excellence and exceptional experiences.

We pride ourselves on offering our guests leading aesthetic treatments in a most luxurious setting. We are proud to pioneer an entirely new concept in the South African travel industry – medical tourism.

We are driven to provide guests with an unparalleled experience in medical tourism, professional cosmetic surgery and unique hospitality services using a well-motivated and highly expert team and innovative medical technology.

The hotel provides the perfect post-operative setting to rest, recover and reconnect. We pride ourselves on our intuitive approach to our guests' well-being, adopting a holistic approach to achieving a harmonious ambience and holistic wellness.

The state-of-the-art spa, theatre and restaurant facilities immerse guests within a restful, sophisticated space to relax, work, feast and rejuvenate unlike any other.

Job Description

Scope of Position: A detail-oriented sales coordinator to contribute to the achievement of monthly targets by supporting the banqueting manager and sales team, coordinating sales and banqueting site inspections, and maintaining good customer relationships.

Responsibilities:

1. Support sales, ensuring client satisfaction, coordinating with other departments, problem solving, handling administrative duties, and sending out quotations timeously.
2. Assist in improving team productivity by contacting customers to arrange site inspections.
3. Handle urgent calls, emails, and messages when sales manager is unavailable, answering customer queries, informing them of delays, issuing quotes, and scheduling and assisting with site inspections.
4. Follow up on quotes and assist with conversion.
5. Collaborate with other departments to ensure sales, marketing, queries, and events are handled efficiently.
6. Develop and maintain online filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
7. Prepare a function sheet and coordinate precon and post events.
8. Ensure adherence to laws, regulations, and policies.

Operational Duties:

1. Maintain a thorough knowledge of the room locations, types of rooms, package plans and all hotel facilities.
2. Conduct regular walkabouts and site inspections to familiarize with current hotel operational standards.
3. Report any concerns to the Banqueting Manager.
4. Be available to assist with site inspections for potential clients.
5. Be available during busy periods to oversee events, which may be over weekends or late evenings.

Health & Safety:

1. Notify your Manager of any reason you may not be capable of performing your tasks safely.
2. Participate in workplace consultation on matters pertaining to Workplace Health and Safety.
3. Comply with safe work practices by following Health, Safety and Environment policies.
4. Ensure all equipment is kept in good working order.
5. Report any health or safety hazards, incidents and injuries to your Manager / Supervisor.

Guest Service and Employee Relationships:

1. Always recognize and greet the guests first.
2. Provide efficient, friendly, and professional service to all guests.
3. Anticipate and act upon guest needs and requests immediately.
4. Lead by example when attending to guest requests.
5. Show efficiency in striving to provide Total Customer Satisfaction.

Qualifications:

1. Proven experience (2+ years) in a Sales coordinator or Banqueting coordinator or administrative role in the Hotel industry field.
2. Experience in Opera is essential.
3. Strong organisational skills with the ability to manage multiple tasks and priorities.
4. Excellent communication skills, both written and verbal.
5. Proficiency in Microsoft Office Suite, particularly Excel.
6. Experience with Customer Relationship Management (CRM) software.
7. Bachelor's degree in Hotel Management, Business Administration, Marketing, or a related field (preferred).

Additional Information:
Should you not hear from the hiring team within one week, consider your application unsuccessful.