Head, Local Market, Client Coverage

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We’re passionate about creating growth in Africa, bringing true, meaningful value to our clients and the communities we serve, and creating a real sense of purpose for you.

Job Description
To implement, scale, entrench, engage and commercialise the consumer value proposition/s and life journeys at a local market level through the engagements platforms, delivered through multi-disciplined squads. To transform the local market to a platform business and drive the people and culture change requirements. Accountable for the quality of relationships and its associated financial and non-financial outcomes.

Continuously review and evaluate the performance of the local market in order to identify areas/opportunities that require further focus.

Deliver SBG and 3rd party products and services through a client-centric platform.

Design and implement client retention strategies aimed at ensuring retention of valuable or profitable clients including defining an end-to-end process of managing clients that are at risk of leaving Standard Bank, as well as identifying proactive retention strategies and processes for existing valuables.

Develop appropriate recovery and resolution plans to protect the local market from any untoward event.

Drive a key focus on relationships, experience, and operational efficiency.

Enable integrated ways of working and collaboration across the value chain to deliver for the client.

Ensure adherence to risk management and governance standards for the continued sustainability of the local market.

Qualifications
Minimum Qualifications

• Bachelor of Commerce (NQF7 or Higher in Business Commerce/Accounting/Finance)

• 8-10 years significant branch banking experience and managing a portfolio of clients.
• Experience in managing an income statement and balance sheet. Understanding of digital, open banking, and platform integration.

Behavioral Competencies:

• Challenging Ideas
• Conveying Self-Confidence & Embracing Change
• Convincing People
• Empowering & Valuing Individuals
• Making Decisions & Seizing Opportunities
• Providing Insights

• Change Management (HR)
• Credit Delivery
• Financial & Business Acumen
• Mind of Customer Experience
• Risk Identification & Management
• Strategic Planning and Reporting

Seniority level

Director

Employment type

Full-time

Job function

Business Development and Sales