Head : It Support And Service Delivery

A well-established financial services business is seeking to appoint a Head: IT Support and Service Delivery.

This role is responsible for the maintenance and enhancement of the delivery of IT support services (end-user hardware and software and related services) and first line support to the organisation's computer end-users.

Minimum Education and Experience:

1. Bachelor's Degree in Computer Science or Information Systems or Information Technology or related fields
2. ITIL Foundation
3. COBIT Foundation
4. Certification in A+ and N+

Critical Competencies:

1. Advanced knowledge of Microsoft Windows and MS Office Products
2. Knowledge / Experience with Service Desk Applications
3. Network architecture and hardware configuration
4. ITIL Foundation
5. Disaster Recovery principles and processes
6. SAN, WAN & LAN maintenance
7. Knowledge and understanding of the principles of business and the application thereof
8. Sound knowledge of different business systems and their interrelationships
9. Advanced report writing skills (Process reports, specifications and executive summaries)
10. Sound knowledge of logistical and financial processes required to account for the assets of an organisation
11. Understanding of human capital management and development
12. Knowledge and understanding of contract components and administration procedures

Additional Requirements:

1. Knowledge / Experience of supporting remote users across a decentralized branch network
2. Data Centre Operations
3. Knowledge of the PFMA
4. Budget Management Principles
5. Strong leadership, supervisory and mentoring skills
6. General knowledge of SAP, MS SQL and Internet
7. Sound knowledge of Anti-Virus solutions, VPN's and Data Security
8. DNS, DHCP & WINS configuration
9. Managed Print Services
10. MPLS and APN Networks
11. Knowledge of supporting multiple PABX & Telephone Management systems