Head, Integrative Channel

Job Description

Partner with the Head of Channel to define and deliver market-leading integrated channels across Africa Regions and South Africa for Transaction Banking. The role includes creating a consolidated strategy and distribution plan focused on digitization and efficiency, articulating a strategy and roadmap based on client requirements (including client APIs), defining, and ensuring adherence to channel standards, driving channel performance, integration, and partnership opportunities, and managing risk. The role also involves partnering with Product Houses, Head of Africa Regions, and South Africa to deliver the client led roadmap. In addition, the role involves enhancing the brand of Transaction Banking Integrated Channels both internally and externally and participating as a key member of the Channel Management Team.

Job Function

Own and manage all Transaction Banking Integrated channels.

Formulate and articulate a strategy and roadmap for Integrated Channels, including a catalogue of client experience API’s, led by client requirements, ensuring alignment with the overall Channel strategy.

Own, set and drive delivery against strategic plans and set effective targets to achieve the portfolio P&L related to cost, meet client expectations, and grow market share.

Operationalize the Integrated Channel strategy, managing all Transaction Banking Integrated channels, and developing a 3 to 5-year roadmap.

Understand and deliver against client needs by partnering with various teams to understand client behaviors and drive the development path of Integrated Channels.

Implement a model for managing Integrated Channel risk, including cyber security, business continuity and system stability.

Supports complex channel implementations at regional and country level.

Define and maintain a competitive Integrated Channels portfolio value proposition, identifying new opportunities (including integration and partnership opportunities), and proactively building relationships through thought leadership and market advocacy. Serve as a thought leader, advisor, and ambassador to strengthen the Transaction Banking Integrated channels brand internally and externally.

Achieve Integrated Channel Digitization, Usage and Adoption Targets.

Build and lead the solution delivery framework and operating model, driving strategic plans, and measuring results, consolidating and aggregating financial performance and profitability across the solution portfolio. Own the validation of investment business cases, priorities, and decision making for the function.

Lead best in class solution design and development from origination to implementation.

• Set the standards for integrated channel solution design and development, vetting country solution design and testing outcomes in line with delegation of authority.
• Oversee solutions enablement and manage escalations.

Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce

Experience Required:

More than 10 years in Transaction Banking, running a sizeable Channel business in Africa. Significant experience within Payments, Collections, Investor services, Trade, and the broader Transaction Banking environment. Experience in integration and APIs. Exposure Across Retail, Channel and CIB would be critical for success.

Demonstrate a track record of identifying opportunities to expand and shift the market with new and alternative solutions aligned to current and future clients' needs and strategic objectives.

Behavioural Competencies:

• Challenging Ideas
• Convincing People
• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Interacting with People
• Making Decisions
• Resolving Conflict
• Seizing Opportunities
• Showing Composure
• Upholding Standards

• Business Insights
• Client Business Case
• Market Analysis
• Operational Planning
• Product Development
• Product Knowledge (Trading, Transacting)
• Risk Management
• Stakeholder Management
• Strategic Planning and Reporting
• Strategy Definition

Seniority level

• Executive

Employment type

• Full-time

Job function

• Sales and Business Development