Head : Facilities Management

Job title: Head: Facilities Management

Job Location: Gauteng, Johannesburg

Deadline: May 14, 2025

Job Summary

• Lead the Facilities Management function for Africa CRES, responsible for the provision of Corporate Real Estate Solutions across the Absa portfolio comprising of 71 corporate offices, 3 data centres, 620 retail branches, and 2500 ATMs covering a total of 1m sqm across South Africa with an expenditure of R4.4 billion.

Job Description

• Leadership: Be an active contributor and thought leader to the Africa CRES Director of Operations.
• Develop and implement the regional vision and strategy in line with the Africa FM strategy and Africa CRES strategy across the continent.
• Overall accountability for ensuring alignment of FM Services vision and strategy to the wider CRES strategy and vision, in line with the firm's values.
• Collaborate across other Africa CRES functions and Rest of Africa, responsible for strategic, commercial and financial management for Facilities Management services across the South Africa portfolio.
• Motivate and inspire the direct and indirect teams within the Africa CRES organisation.
• Identify, design and drive change initiatives across the continent to develop market-leading solutions that provide value to the Bank.
• Demonstrate self-awareness and integrity when providing leadership to the organisation.
• Practice empathetic listening when communicating with people.
• Effectively manage diverse relationships at all levels, both internal & external.
• Management & Decision Making: Lead a team of Facilities Management professionals with overall responsibility for the provision of hard and soft services to the South Africa portfolio.
• Manage outsourced suppliers in the delivery of day-to-day facilities management services to the South Africa portfolio of c700 buildings.
• Direct/oversee all activities within the FM sub-function of Africa CRES.
• Create long-term forecasts based on business strategy and external benchmarks.
• Formulate and present all business cases via the relevant procurement boards to support programmes of change and ensure full compliance with governance.
• Ensure operational control and delivery of FM services in support of business operations meets all regulatory requirements.
• Operate buildings and services at minimum risk to the Bank's business operations.
• Drive a culture of measurable continuous improvement and innovation for all services.
• Proactively manage FM assets to ensure operational effectiveness and minimize unavailability of assets and premises.
• Monitor vendor performance through specific global reporting standards and remediate performance as required.
• Escalate contract performance issues in line with contract escalation standards.
• Own relevant sections of regional BCM plans.
• Develop strategic relationships with key vendors to ensure alignment and mutual benefit.
• Drive empowerment through the outsourced model.
• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.
• Compliance: Ensure full statutory and legislative compliance across the SA portfolio and all service lines at all times.
• Accountable for risk event identification, escalation, reporting, and remediation.
• Support and drive all Group and functional Governance activity relating to Facilities management.
• Support Group Sustainability targets and disability awareness initiatives.
• Actively contribute to Group citizenship agenda.
• Strategy Leadership: Develop and implement the South Africa FM strategy in line with the Africa CRES FM strategy.
• Ensure FM strategy aligns with and supports all other Africa CRES and business activities.
• Communicate the FM Services strategy across the workforce to enable awareness of contributions to the overall business strategy.
• Act as an ambassador for Africa CRES and develop relationships in the wider community to support the activities of the Bank.
• Be recognized as a thought leader in industry bodies within the SA FM service industry.

Education

• Bachelor's Degrees and Advanced Diplomas: Physical Planning and Construction (Required)