Head, Digital Engagement & Entrenchment

Job Overview

Business Segment: Personal & Private Banking
Location: ZA, GP, Johannesburg, Simmonds Street
Job Type: Full-time
Job Ref ID: 80436804A-0002
Date Posted: 1/24/2025

Job Description

Are you passionate about creating exceptional client experiences through the power of data, insights, and innovation? Do you thrive in solving complex problems, collaborating with cross-functional teams, and delivering measurable impact for both clients and the business? If so, this role is your opportunity to redefine digital engagement and lead transformative change in how we connect with our clients.

As the Head of Digital Engagement and Entrenchment, you will be responsible for defining the vision for digital engagement and building a culture of client-centric experimentation. By leveraging behavioral insights, advanced analytics, and a test-and-learn approach, you will craft and deliver meaningful, personalized experiences that delight clients and drive commercial growth.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce, Information Technology, Informatics, Digital Marketing

Experience Required

1. 7-10 years experience in leveraging data and insights to design and deliver personalized client engagement solutions, with a proven ability to detect patterns, interpret behavioral trends, brainstorm innovative ideas, and make data-driven decisions to drive measurable impact for clients and businesses.
2. 7-10 years experience in leading cross-functional teams to deliver impactful solutions, managing diverse skill sets and working styles to achieve strategic goals. Experience in end-to-end solution delivery, including hypothesis development, experiment design, testing, and scaling successful outcomes.
3. 3+ years experience in managing high-performing teams and fostering a culture of collaboration, resilience, and client-centric innovation. Proven ability to effectively communicate a compelling vision, manage stakeholder relationships, and influence decision-making across multidisciplinary teams.

Additional Information

Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Challenging Ideas
Convincing People
Developing Strategies
Directing People
Embracing Change

Technical Competencies:
Change Management (HR)
Coaching and Mentoring Development
Knowledge Management
Operating Systems Security
Project Administration Skills
Project Management (Project Mgmt)
Stakeholder Management

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za