Head Barista

Head Barista

• We are seeking a skilled Head Barista to join our team at Mount Nelson, A Belmond Hotel. As a Head Barista, you will be responsible for delivering exceptional service and gastronomic and beverage experiences to our guests.

Key Responsibilities:

• Prepare and serve hot and cold drinks, including coffee, tea, artisan and specialty beverages.
• Initiate barista training with existing staff, seasonal staff, or event staff.
• Share knowledge and enthusiasm with other staff members to create an exceptional guest experience.
• Provide prompt, attentive, and courteous service to every guest.
• Address guest complaints in a timely manner and communicate feedback to management to enhance the guest experience.
• Recommend perfect pairings with afternoon tea and assist guests during service.
• Assist with inventory management, stock count, and cash handling as required.
• Provide direct service to guests, including serving tables and seating guests when needed.
• Participate in special functions and events, assisting with setup and breakdown of tables and venue requirements.
• Take inventory and order supplies with the approval of the Outlet Manager to ensure optimal stock levels.
• Perform other duties as required by management.

Requirements:

• Hospitality qualification advantageous.
• 1-2 years' experience in a similar position within a 4- or 5-star hotel environment.
• Excellent communication skills.
• Exceptional customer service orientation.
• Knowledge of silverware – advantageous.
• Good knowledge and understanding of teas and coffees.
• A strong knowledge of food and beverage pairings.

Benefits:

• Competitive basic salary and benefits package.
• Loyalty and recognition rewards programs.
• Employee Assistance & Wellness programs.

Mount Nelson is committed to fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We strive to create an environment where our employees can thrive both personally and professionally.