Guest House Manager

Are you a dynamic all-rounder with a passion for hospitality? We’d love to hear from you!

We are looking for an experienced and enthusiastic Guest House Manager with a hands-on approach and a commitment to delivering an outstanding guest experience. This role is perfect for someone who thrives in a fast-paced environment and can take ownership of all operational aspects of a guest house. If you have strong administrative skills, a keen eye for detail, and the ability to lead a team to excellence, this might be the role for you.

Key Responsibilities:

Oversee daily operations: Manage guest relations, housekeeping, breakfast service, maintenance, sales & marketing, and staff coordination to ensure smooth day-to-day functioning.

Guest Satisfaction: Ensure guest rooms and common areas are kept to the highest cleanliness and comfort standards; promptly handle guest complaints and manage online reviews to uphold the guest house's reputation.

Inventory and Maintenance: Maintain and manage inventory and stock, and coordinate necessary maintenance work to keep the property in top condition.

Financial Management: Oversee accounting duties, including daily cash-ups, petty cash management, and monthly reconciliations; manage budgets and provide monthly financial reports to the head office.

Staff Management: Schedule and roster staff effectively, motivate the team, and provide ongoing training to maintain high service standards; ensure payroll data is accurately submitted on time.

Compliance: Ensure all statutory hospitality requirements are met, including health, safety, and licensing regulations.

Requirements:

Proven experience in a similar guest house or boutique hotel management role.

Strong administrative, financial, and organizational skills with a high level of attention to detail.

Excellent communication and interpersonal skills, with the ability to engage warmly with guests and lead a team.

Proficiency in MS Office, email, and Nightsbridge (or similar booking software).

Ability to work flexible hospitality shifts, including weekends and public holidays.

Must have a valid driver’s license and own vehicle.

Must reside in the Stellenbosch area or be willing to relocate.

If you’re a dedicated, proactive hospitality professional who takes pride in creating exceptional guest experiences, apply today!