Group Head of Sales - Contact Center Environment

Group Head of Sales – Contact Center Environment

Job Overview

Group Head of Sales will oversee the strategic and operational management of the sales division, focusing on achieving revenue targets, enhancing team performance, and aligning sales initiatives with the company's broader objectives. This role combines leadership, strategy, and operations to drive sales growth, improve customer satisfaction, and ensure compliance with industry standards.

Key Responsibilities

1. Sales Leadership and Strategy
   • Develop and execute sales strategies to achieve and exceed revenue targets.
   • Collaborate with senior management to align sales initiatives with overall business goals.
   • Monitor and analyze sales performance metrics, adjusting strategies as necessary to drive continuous improvement.
   • Lead the development and execution of sales campaigns, ensuring high-quality lead generation and conversion rates.
2. Operations Management
   • Oversee the operational efficiency of the sales department, ensuring processes are streamlined and aligned with business objectives.
   • Collaborate with the operations team to integrate systems and workflows that support sales goals.
   • Ensure optimal use of CRM and dialer systems to enhance productivity and customer engagement.
3. Team Leadership and Development
   • Recruit, train, and mentor sales managers and agents to create a high-performing team.
   • Conduct regular performance reviews, set clear KPIs, and implement individual improvement plans where needed.
   • Foster a culture of accountability, innovation, and collaboration within the sales team.
   • Develop and deliver training programs focusing on product knowledge, objection handling, and soft skills.
4. Financial and Budget Management
   • Manage the sales department's budget, ensuring cost-effectiveness while meeting targets.
   • Work with finance teams to forecast revenue and analyze profitability.
   • Identify opportunities for cost savings and reallocation of resources to maximize ROI.
5. Reporting and Analysis
   • Provide regular performance reports to the executive team, including insights and actionable recommendations.
   • Analyze sales data, customer feedback, and market trends to inform strategy.
   • Use predictive analytics to identify potential challenges and opportunities.
6. Compliance and Risk Management
   • Ensure all sales activities comply with legal and regulatory requirements, especially in debt management and financial services.
   • Work closely with the compliance team to address any risks related to sales operations.
   • Implement measures to protect customer data and maintain trust.

Qualifications and Skills

Education and Experience

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (Master’s preferred).
• Minimum of 5-7 years of sales leadership experience, preferably in a contact center environment.
• Proven track record in achieving and exceeding sales targets in a fast-paced setting.
• Strong knowledge of CRM systems, dialer systems, and omnichannel communication tools.

Skills

• Sales Acumen: Deep understanding of sales strategies, processes, and customer engagement techniques.
• Leadership: Strong ability to inspire and lead large, diverse teams.
• Operational Expertise: Experience in aligning sales with operational efficiency to achieve business goals.
• Analytical Skills: Proficiency in data analysis and interpretation to drive decision-making.
• Communication: Excellent verbal and written communication skills.
• Compliance Knowledge: Understanding of industry regulations and best practices in the financial services sector.

Key Competencies

• Strategic Thinking
• Results-Oriented
• Decision-Making
• Customer Focus
• Team Building
• Time Management
• Problem-Solving

Job Types: Full-time, Permanent

Experience:

• Sales Management: 5 years (Required)