Graduate Opportunity - Client Service Consultant Communication Centre

Graduate Opportunity - Client Service Consultant Communication Centre

Location: Tygervalley, Western Cape, ZA

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth.

Job Purpose:

To be responsible for all client contact (telephonic, e-mail and walk-in). This role offers the opportunity to start your career in financial services in a highly respected client services team.

Key Responsibilities:

1. Responsible for inbound/outbound telephonic communication with client base.
2. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base.
3. Utilises IT system accurately and ensures that all queries are answered effectively.
4. Refers calls to appropriate departments only if unable to solve query appropriately.
5. Deals with more complex queries, which often entail amendments to payments made.
6. Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.

Qualifications and Experience:

1. Matric / Grade 12 including Pure Mathematics.
2. A relevant financial degree / qualification.
3. 1 year experience in finance or investment industry advantageous.
4. Exceptional communication skills in English – Written and Verbal.

Attributes:

1. Positive, enthusiastic attitude.
2. Teamwork.
3. Ability to thrive under pressure.
4. Honesty, integrity and respect.
5. Ability to adapt to change.

Please submit your application by 12 November 2024.

Knowledge and Skills:

1. Customer Service.
2. Administration.
3. Quality, compliance and accreditation.
4. Team Support.

Core Competencies:

1. Cultivates innovation - Contributing independently.
2. Customer focus - Contributing independently.
3. Collaborates - Contributing independently.
4. Being resilient - Contributing independently.
5. Drives results - Contributing independently.

Our Commitment to Transformation:

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.