Graduate Business Analyst: Product

We Are Innovators & Category Creators

There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce enabler, and we are looking for top, self-motivated talent that wants to have an impact.

We have a collaborative culture in which we dream big and solve complex challenges together in creative ways. We only accept champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve big things. In our agile and demanding environment, you will be required to collaborate across cultures and time zones, ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? We believe it's not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

As a Junior Business Analyst within the Platform and Common Services Team at our leading Communication SaaS company, your primary purpose will be to support the team in optimizing our software platform and common services, enabling us to deliver seamless and innovative communication solutions to our customers. Your role is pivotal in driving efficiency, productivity, and customer satisfaction by analyzing data, identifying opportunities for improvement, and contributing to the development of strategic initiatives.

Responsibilities of the Role

What You'll Learn and Do:

1. Data Analysis: You will play a crucial role in collecting, analyzing, and interpreting data related to our platform and common services. Your insights will guide decision-making processes to improve system performance and enhance customer experiences.
2. Process Improvement: Collaborate with cross-functional teams to identify inefficiencies and bottlenecks in our platform and common services. Propose solutions and workflow enhancements to streamline operations and reduce costs.
3. Requirements Gathering: Work closely with stakeholders to gather and document business requirements for platform enhancements and service improvements. Translate these requirements into actionable plans for the development team.
4. Strategic Contribution: Assist in the formulation of long-term strategies for our platform and common services, aligning them with company goals and industry trends. Your input will help shape the direction of our product development.
5. Quality Assurance: Participate in quality assurance efforts, ensuring that all changes and updates meet the highest standards of reliability, scalability, and security.
6. Documentation: Maintain accurate and up-to-date documentation of processes, procedures, and requirements, ensuring that all team members have access to essential information.
7. Communication: Act as a liaison between business stakeholders and technical teams, facilitating clear communication and ensuring that project objectives are met on time and within budget.
8. Continuous Learning: Stay current with industry best practices, emerging technologies, and trends related to communication SaaS and business analysis. Share knowledge and insights with the team to foster innovation.

Requirements of the Role

1. A degree in Industrial Engineering or a related field, such as Business Administration, Computer Science, or Information Technology.
2. Strong analytical skills with the ability to gather, analyze, and present data effectively.
3. Excellent communication and interpersonal skills to collaborate with diverse teams and stakeholders.
4. Knowledge of business analysis methodologies and tools is a plus.
5. Eagerness to learn and adapt in a fast-paced and dynamic environment.
6. Strong attention to detail and problem-solving abilities.
7. Enthusiasm for technology and a passion for contributing to the growth and success of a dynamic SaaS company.

Join our team as a Junior Business Analyst, and be part of an innovative and collaborative environment where your insights and efforts will directly impact the development and enhancement of our Communication SaaS platform and common services. Your role is vital in helping us deliver cutting-edge solutions to our customers and maintaining our leadership in the industry.

A Bit About You

Behavioral competency requirements of a Highflyer:

1. Team Player: Self-directed and dedicated team player who positively engages with the team to solve.
2. Optimizing Processes: Optimally utilizes the tools and resources available to maximize output. Conducts day-to-day operations using best practices to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.
3. Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and support to own team and others.
4. Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.
5. Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialties and teams to ensure all operations are aligned to meet the required objectives.
6. Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.
7. Enabling Strategy: Implements the action plans in order to produce practical outputs while considering the implications and consequences for the organization and our customers.
8. Action Orientated Mindset: Know-how to skillfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.
9. Embracing Change: Invites change and stays focused and resilient, and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grow. Thinks ahead, anticipates, and acts.
10. Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking.

Why You Should Join

Perks of the Role

1. Reimbursable communications allowance for internet and mobile phone bills
2. Half-day off on your birthday
3. Hybrid working with access to office hubs as required.
4. Home office set-up with laptop, monitor and other related items.
5. Coaching and Personal Branding sessions provide young graduates with a strong foundation for personal and professional success.
6. Feedback and coaching session with a life coach.
7. Alumni Buddy for support through navigating the world of work.

Stronger Together

At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product platforms to how we build our workforce. We believe that we are stronger together and by leveraging the power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the world uses chat technology. We create common ground - Our platform is for all, and so is our workplace. Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show up with their authentic selves at work.