Graduate Analyst: 6 months fixed term contract
Apply remote type Hybrid locations Pinelands time type Full time posted on Posted 2 Days Ago job requisition id JR-61414
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
As an analyst, your duties will include reviewing screening (PEP, Sanctions and Adverse Media) alerts on Nice Actimize to determine if an alert is false positive or a true match. In the event of a true match, you will be required to escalate these cases to senior management.
Key Outputs
Qualifications:
Knowledge:
Skills:
Key behavioural skills and attributes that would make a candidate successful in this role:
Collate and conduct initial analysis of the information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.
Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.
Participate in a community of practice in a defined area of expertise or consulting to begin to build own expertise.
Provide advanced product/service information and respond to basic customer questions about the product/service.
Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
Collect and create content, best practices, and case studies to capture and share knowledge.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine support services.
Skills
Analytical Tools, Business Case Development, Client Needs Analysis, Consulting, Customer Complaint Management, Customer Service, Customer Service Delivery, Customer Service Operations, Customer Technical Support, Data Compilation, Developing Creative Solutions, Due Diligence, Evaluating Information, Knowledge Management, Legal Practices, Oral Communications, Research Tools, Service to Sales, Solution Analysis
Education
Bachelor Of Laws (LLB): Law (Required), Bachelors Degree (B): Forensic Science (Required)
Author Your Story with Old Mutual.
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
The Old Mutual Story!
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.