German Speaking Travel Consultant (BPO/Call Center)

Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the growth of UK businesses and increase operational efficiencies, through the deployment of flexible, rapid and low cost solutions that deliver real business outcome

Role Overview

Assisting clients with travel requirements including but not limited to booking flights, hotels, rail, arranging car hire, airport parking and advising on travel visas.

Job Type: Full-time

Salary: R24 000 – R28 000

Start Date: 22 July 2024

Requirements

• Fluent in German
• Travel Experience is advantageous

Responsibilities

• Manage a portfolio of existing clients and accounts
• Offer first class customer service at all times
• Providing a variety of quotations to clients not favoring one airline/supplier
• Following up quotations each morning to ensure we have provided what was required and offer any further help
• When a quotation is canceled try to find out if there is anything we could have done differently
• Taking card payments from clients
• Work with Business Account Managers to maximize opportunities and pass on relevant leads
• Working closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems
• Understand key products, services and unique selling points