German Speaking Senior Office Support (Wellness)

Founded in Cologne in 2015, our client began their mission to offer solutions for independent living. They are dedicated to providing safe and individualised stairlifts with high-quality components. Their custom-made rail systems and adaptable lift models ensure that their clients can comfortably navigate almost any architectural and staircase situation. Every day, over 13,000 people in Germany experience falls within their homes. Our client addresses this issue by offering tailored solutions for nearly every staircase, ensuring reliable and safe transportation from floor to floor. Their stairlifts meet the stringent safety and quality standards of EN 81-40, and installations are completed quickly, cleanly, and professionally within a few hours. Our client’s passionate daily work connects floors to promote independence and enhance quality of life.

Our client’s service team is dedicated to providing personalised and reliable support. With a focus on proximity and availability, expert staff with decades of experience are on-site throughout Germany, including the Ruhr area, Rhineland, Eifel, Aachen, Stuttgart, and Bavaria. The greatest reward for them is hearing their clients speak about their regained quality of life and daily experiences with the stairlifts. They achieve this through custom-made solutions perfectly tailored to each staircase, narrow rail systems that allow ample space, and a commitment to customer care. By listening carefully and working collaboratively to find optimal solutions, they ensure that their clients feel safe and comfortable. The wide selection of models and colours also allows their clients to make stylish choices that enhance their homes.

Job Type: Full-time

Workplace: Remote (Based in Cape Town)

Job Overview:

As our Senior Office Support, you will play a pivotal role in ensuring smooth day-to-day operations and supporting our team with both administrative tasks and direct client interactions. This role is ideal for someone who is highly organized, resourceful, and enjoys working in a structured environment while having the flexibility to engage with clients and contribute to sales support.

Requirements

• Fluent in German (written and spoken) – essential
• Ability to assist customers in a friendly, professional manner
• Excellent communication skills
• Good phone etiquette
• Empathetic and patient
• Strong administrative skills, with at least 5 years of experience in an administrative or office support role, preferably in a senior capacity
• Excellent organization, communication, and multitasking abilities
• Comfortable assisting with telephonic sales and customer interaction
• Proficiency in CRM tools and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Self-motivated, with the ability to work independently and manage time effectively

Responsibilities

• Assisting customers via email or phone call
• Answering calls
• Booking appointments for sales team and technicians
• Performing daily administrative tasks
• Making outbound calls to potential leads and existing clients
• Correspondence, organizing meetings, and maintaining office systems to ensure a well-run environment.
• Sales Assistance: Provide support to our sales team by managing telephonic sales inquiries, following up on leads, and assisting with the preparation of sales materials.
• Client Relationship Management (CRM): Maintain and update the CRM database, ensuring accurate client information and tracking follow-ups to support business development efforts.
• Video Call Coordination: Schedule and assist with video calls, presentations, and online meetings, ensuring smooth communication between team members and clients.
• Documentation & Reporting: Prepare and manage business documents, reports, and presentations as needed, ensuring all data is precise and up to date.
• Cross-functional Support: Collaborate with various departments to streamline communication, support projects, and contribute to a productive work environment.
• Administrative Management: Handle a variety of administrative tasks, including scheduling and managing office systems.