German Speaking Assistance Coordinator

About the Client

The client is a global company providing essential support services. Their Cape Town branch handles international projects, coordinating logistics and assisting policyholders in medical and travel situations worldwide.

Why Join Them?

• Enjoy working for a stable global company;
• Receive comprehensive training on international standards;
• Benefit from 21 days of vacation per year;
• Get medical aid coverage for yourself and two dependents;
• Secure retirement annuity contributions after probation;
• Earn shift allowances for night and weekend work;
• Quarterly incentive bonus after probation.

About the Role

The Assistance Coordinator will communicate with policyholders, medical providers, and colleagues globally. The role involves coordinating logistics for medical and travel assistance and working closely with medical professionals.

Requirements

• Fluent in German and English;
• Pro-active and able to perform well under pressure;
• Flexible and open to ongoing changes and training;
• Previous experience in Medical Assistance, Insurance, Claims Handling, or Tourism is advantageous;
• Matric or higher education;
• Strong computer skills in Microsoft Office;
• Willingness to work shifts, including some weekends and nights;
• SA VISA secured (ideal);
• FSB registration (a bonus).

Role & Responsibilities

• Communicate with policyholders, medical providers, and colleagues via phone and email;
• Coordinate local and international logistics for medical and travel assistance;
• Collaborate with medical professionals internally and externally.