German Customer Success – Team Lead – Highly competitive salary – Cape Town, South Africa

As the German Customer Success – Team Lead in Cape Town, you will spearhead a dynamic team responsible for refining and enhancing AI-powered advertising systems. Your role is crucial in supporting the creation of exceptional data-driven products in this pioneering domain. Your leadership will foster our client’s team’s resourcefulness, adaptability, and innovation as they navigate challenges and shape the future of AI-driven advertising.

Your key job responsibilities as the German Customer Success – Team Lead in Cape Town will include:

• Mentor and guide Expert Raters, enhancing their proficiency in evaluating advertising content while ensuring compliance with AI standards.
• Effectively manage and coordinate global teams, ensuring seamless operations and communication across various time zones and cultures.
• Promote a culture of learning and exploration within the team.
• Handle payroll management, PTO (Paid Time Off) requests, and performance reviews for the Expert Rater team, ensuring smooth operations.
• Lead initiatives to improve evaluation quality, refine processes, and ensure Expert Raters meet the highest AI compliance standards.
• Ensure all assessments and evaluations align with ethical considerations, AI standards, regulations, and platform policies.
• Implement strategies to track and monitor Expert Rater performance, providing support and guidance to enhance their capabilities and efficiency.
• Provide expertise in analyzing diverse datasets to identify meaningful patterns and trends, contributing to accurate evaluations and decisions.
• Collaborate with other Team Leads across regions to establish and maintain best practices and standardization, ensuring alignment with global product strategy.

Requirements for this German Customer Success – Team Lead job in Cape Town:

• Minimum of 1 year of previous experience in a leadership role, preferably within a technical or data-driven domain.
• Understanding of data labeling, annotation, and evaluation methodologies (desirable).
• Academic background in social sciences or quality roles is a plus.
• Google AI learning path.
• Machine learning.
• Intermediate knowledge of Google Workspace.
• Familiarity with AI technologies and their ethical implementation in advertising systems.
• Understanding of advertising regulations, platform policies, and privacy laws.
• Awareness of ethical considerations in advertising content evaluation, particularly when handling sensitive or controversial material.

This role is integral to ensuring the success of AI-powered advertising systems, driving innovation, and maintaining high standards of quality and compliance within the team. If you would like to apply for the German Customer Success – Team Lead job in Cape Town, please submit your application at contact@languagerecruiters.com today!