General Manager - Operations

ROLE PURPOSE

To obtain profit contribution by managing staff, establishing & accomplishing business objectives & ensuring compliance with service level agreements (SLAs).

MAIN OUTPUTS

1. Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs.
2. Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives.
3. Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review.
4. Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff.
5. Assign accountabilities, planning, monitoring, appraising job results, developing a climate for information sharing & providing development opportunities.
6. Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices.
7. Maintain quality service through establishing & enforcing organization standards.
8. Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices.
9. Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives.
10. Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback.
11. Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedures.
12. Responsible for capacity building of subordinate managers.

QUALIFICATIONS AND SKILLS

The applicant must meet the following requirements:

1. NQF Level 7: Degree or Advanced Diploma.
2. Matric (Senior Certificate).
3. Valid SA Drivers’ License.
4. 5 years relevant managerial experience in the services industry.
5. Operations, CRM & financial management.
6. MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level).
7. Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems.

FUNDAMENTAL COMPETENCIES

1. Initiative/Proactivity.
2. Deadline driven & highly motivated.
3. Stress tolerant.
4. Excellent written communication.
5. Capacity building.
6. Coaching.
7. Customer focus & quality management.
8. Negotiation skills.
9. Analytical skills & process improvement.
10. Financial planning and strategy.
11. Teamwork & partnering.
12. Relationship building.
13. Interactive reasoning, strategic thinking & strategic planning.
14. Excellent oral communication.