General Manager : Fedhealth Operations

To provide strategic alignment of all activities within the business unit in order to grow membership/business and retain existing clients.

Responsibilities

1. Compliance and Risk Management:
   • Legal, statutory and regulatory compliance (public accountability) on all requirements are implemented and maintained for function.
   • Structures and frameworks for risk controls and governance within the function are implemented.
   • Ensure function is a key contributor in terms of social awareness and corporate citizenship.
2. Divisional Leadership:
   • Accountability for the function's performance, within the agreed strategic framework.
   • Develop and retain skilled, engaged employees.
   • Promote transformation.
   • Cross collaboration within Medscheme to ensure best practice delivery.
   • Accountability for functional budget and overall financial management.
   • Make a contribution to ensure healthy fund/scheme reserves through input into benefit design but specifically to deliver on the Service Levels and Contractual agreement with the scheme.
   • Ensure profitable operations through financial management which includes ensuring cost efficiencies and revenue growth (if applicable based on the scheme contracts).
3. Operating Model:
   • Develop business plans to implement the defined integrated functional plans with peer divisions or functions.
   • Optimise the function's core internal processes and internal supply chain and resolve functional operating conflicts.
   • Manage all functions for the business unit scheme finance, call centre, back office, client liaison, membership.
   • Ensure membership retention and high visibility of the Scheme brand.
   • Advise Board of Trustees on strategic opportunities and threats.
4. Stakeholder Management:
   • Manage healthy strategic relationships with internal and external stakeholders.
   • Ensure appropriate, active and informative relationships with relevant stakeholders are in place.
   • Drive delivery of customer expectations within organisational quality and quantity standards.
   • Remain up to date with macro and micro-economic conditions, legislation, competition, market sentiment and the industry in general, to anticipate and plan for circumstances that may influence the development and implementation of the functional strategic plan.
   • Provide input into and develop the functional strategic plan.
   • Ensure strategy is implemented in a manner that supports operational and market imperatives.
   • Communicate strategic context and strategic implementation plans to ensure operational best practice and continuous improvement.

Experience: 12 years' experience in the health care operations environment including 5 years at senior management level.

Qualifications:

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management, Health Care Provider, and Strategy/Planning
Industries: Hospitals and Health Care, Public Health, and Telecommunications