General Manager - Business Line 1 Cloud Security UCC SDWAN.ICT Center of Excellence

General Manager - Business Line 1 Cloud Security UCC SDWAN.ICT Center of Excellence

MTN is Africa’s largest mobile network operator, sharing the benefits of a modern connected life with 288m customers in 18 markets across Africa.

We at MTNSA are a purpose and value-led organisation.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential.

The General Manager (GM) Business Line is responsible for end-to-end commercial and strategic objectives across solutions, emphasizing the importance of speeding up time-to-market, advancing solution maturity, and fostering continuous innovation. This includes the design, build/integrate, operate and support of platform architecture and solutions with specific focus on Converged solution domains.

This sector plays a crucial role in propelling commercial growth and profitability by ensuring the delivery of high-quality services and enriching the customer experience.

The GM is responsible for implementing specific methodologies such as agile methodology to create new solutions and improve existing ones by leading multi-disciplinary teams. Also responsible for overseeing the development and implementation of marketing communication strategies that are aligned with the business objectives.

Responsibilities:

1. Lead the development and execution of end-to-end comprehensive Solutions (UCC, cloud, cybersecurity, etc.) and go-to-market strategy in alignment with MTN SA Enterprise and Corporate Strategy.
2. Drive the growth strategy and establish sales targets to realise aspirations in alignment with Converged Solutions.
3. Direct the execution of annual plans in harmony with the overarching function’s business objectives and strategy.
4. Ensure the efficient implementation of the strategy within the team and business line.
5. Formulate and implement financial strategies to bolster the sales objectives of the Solutions business line.
6. Collaborate closely with the account teams to devise annual budgets and sales targets.
7. Oversee budget management, including the profit and loss (P&L) of the Solution business line.
8. Monitor crucial financial metrics and KPIs to monitor performance, identify areas for enhancement, control costs, and boost revenue.
9. Enhance ROI by leveraging innovation and future-proof strategies to offer cutting-edge solutions to customers.
10. Lead the marketing team in crafting compelling communication materials and campaigns.
11. Drive customer satisfaction and loyalty through innovative strategies.
12. Utilise NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) surveys to measure customer sentiment.
13. Foster strategic partnerships with external partners and industry stakeholders.
14. Oversee and mitigate commercial, compliance, operational, legal, and regulatory risks.
15. Identify and develop strategic relationships with internal clients.
16. Manage the performance of direct reports by agreeing on annual goals and measuring performance.

Minimum Qualifications:

4-year tertiary qualification in Technology Systems (Telecommunication Management / Information Technology) or related.

MBA / Masters Advantageous.

Experience:

Minimum 10 -12 years’ experience including:

• Senior Management experience in a commercial/telecommunications environment.
• Senior Management track record of 5 years or more; with at least 3 years within the telecommunications environment.
• Proven track record of business operations management in global/multinational company.