General Manager

Main purpose/objective of the position:
To manage a Centre by optimizing all trading opportunities, including lease agreements, and ensuring that the portfolio’s financial performance remains sound.

Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, managing and controlling personnel, service contractors, repairs, revamps, tenant installations, inspections, and general building administration.

This position will require an all-rounded property professional. Profit responsible.

Decision-making authority:
Subject to the mandate as received from Portfolio Management

Experience / Education:

1. 3-5 years’ experience in the property/centre management industry.
2. Minimum qualification Grade 12 or equivalent.
3. Registered with the Property Practitioner Regulatory Authority.
4. Fidelity Fund Certificate – NQF 4 & PDE qualification.
5. A property-related tertiary qualification would be a recommendation.
6. Retail experience essential.

Skills required:

1. Budgeting & Financial Management.
2. Business writing skills.
3. People management skills.
4. IT literacy.
5. Administration skills.
6. Driver's license.

Knowledge required:

1. Property / Centre Management industry.
2. Basic technical knowledge.
3. Contract management, elementary financial management.
4. Workable knowledge of Company policies and procedures, in-depth knowledge of lease agreements.
5. Understanding of cost budgeting, basic knowledge of statutory requirements.

Competencies required:

1. Problem-solving & decision making.
2. Customer Relationship Building.
3. Communication.
4. Team leadership.
5. Financial & business acumen.
6. Confidence, Assertiveness; Negotiation; Analytical Thinking; Tolerance for Stress; Resilience.

Major drivers of work volume:

1. Vacancies.
2. Geographical spread of Cluster.
3. Grading and complexity of buildings in Cluster.
4. Lease renewal cycle.
5. Level of service required (tenant/building profile).
6. Profile of the centre(s).
7. Number of building owners.

Interface/relationships with:

Internal:

1. Facilities Consultant.
2. Portfolio Manager.
3. Operations Manager.
4. Financial Team.
5. Debtors Administrator.
6. Lease Administrator.
7. Receptionist.

External:

1. Landlord.
2. Asset Manager.
3. Tenants.
4. Local community.
5. Service Contractors.
6. Local Authority.
7. Business forums and chambers.