General Manager

General Manager (Hospitality/ Tourism/ Business) - Hartbeespoort

Skills, Experience, and Education:

1. Grade 12 certificate
2. Applicable and relevant tertiary qualifications
3. A tertiary qualification in engineering/technical or MBA/MBL will be an advantage
4. 5 – 10 years’ management experience in hospitality/tourism/corporate businesses an advantage
5. Strong leadership skills
6. Technical/engineering experience will be an advantage
7. Knowledge of employment law
8. Advanced business management skills
9. Commercial acumen
10. Excellent computer literacy skills
11. Critical thinking
12. Excellent communication skills
13. Emotional intelligence
14. Interpersonal skills
15. Strong administrative skills
16. Valid Code 8 driver’s license
17. People management skills
18. Analytic and data-driven approach
19. Strong assertiveness with diplomacy
20. Good conceptualisation skills
21. Be a team player
22. High level of trustworthiness and ethical decision-making

Reports to: Group Chief Operating Officer

General Purpose:

The General Manager is responsible for overseeing the operation, the head of departments, and for meeting the company’s goals. Further, the General Manager is expected to improve efficiency and increase profits.

Essential Duties and Responsibilities:

All duties take place in accordance with the company policies and procedures:

1. Crafting a strategic vision.
2. Business strategy implementation and contribution.
3. Stakeholder management and engagement.
4. Ensuring adherence to SHEQ legislation and regulatory compliance.
5. Financial and operational performance of the business.
6. Management of operational costs and budgets.
7. Ensure compliance with all Cableway-related legislation, regulation, procedures, and performance matters.
8. Build and maintain an excellent relationship with clients and customers.
9. Plan, coordinate, and manage all business operations to achieve corporate goals.
10. Ensuring each department delivers on their departmental objectives.
11. Develop and implement a business plan for profitability and to support the company’s financial objectives.
12. Assist in budget preparation and expense management activities.
13. Manage operational costs proactively.
14. Sustain current industry position and grow industry share.
15. In conjunction with the different department heads, anticipate client needs and develop solutions to meet those needs.
16. Ensure good customer service.
17. Identify business opportunities with new and existing customers.
18. Shape the work environment – improving internal processes and ensuring employees work as a cohesive team/unit.
19. Provide direction and guidance to employees in their assigned job duties.
20. Identify and manage retention risks and succession planning.
21. Review policies and procedures and the formulation of policies as and when needed.
22. Submit monthly, quarterly, and any other related reports as requested by management.
23. Implement and execute marketing strategies developed and approved by the Board.
24. Implement and manage cash control effectively, inventory, and fixed asset systems.
25. Ensure the property is effectively staffed for the different seasons thus maximizing service levels and profitability.
26. Develop and implement actions to conserve natural resources and manage pollution.
27. Ensure that the required insurance policies are in place to mitigate all identified operational risks.

This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list.

N.B: Only candidates with the relevant skills and experience will be contacted. If you are not contacted within 14 working days, kindly consider your application unsuccessful.