General Manager

Our client is looking for a dynamic and experienced General Manager to oversee the day-to-day operations of their luxury game lodge. The successful candidate will play a key role in managing all lodge operations, ensuring an outstanding guest experience, and leading a team of dedicated staff. You will be responsible for driving excellence in guest services, maintaining high operational standards, and managing the financial and operational performance of the lodge, all while preserving the natural beauty and wildlife that surround the property.

Key Responsibilities:

1. Oversee the day-to-day operations of the lodge, ensuring a seamless guest experience from arrival to departure.
2. Lead, motivate, and manage a diverse team of staff, including hospitality, guides, housekeeping, and maintenance teams.
3. Maintain exceptional standards of guest service and satisfaction, addressing guest feedback and resolving any issues promptly.
4. Develop and enforce operational policies and procedures to ensure smooth and efficient running of the lodge.
5. Manage the lodge’s financials, including budgeting, cost control, and financial reporting.
6. Ensure the upkeep of lodge facilities and infrastructure, ensuring they are in excellent condition at all times.
7. Organize and oversee guest activities such as game drives, safaris, and nature excursions, ensuring safety and enjoyment.
8. Ensure compliance with health, safety, and environmental regulations.
9. Foster relationships with local communities and key stakeholders to promote sustainable tourism practices.
10. Handle marketing and promotional efforts to maintain high occupancy rates and attract new clientele.

Requirements:

1. Proven experience as a General Manager or in a senior management role in the hospitality industry, ideally in a remote or game lodge setting.
2. Strong leadership and people management skills, with the ability to inspire and guide teams in a challenging environment.
3. Exceptional communication and customer service skills, with a focus on delivering a personalized guest experience.
4. Solid understanding of financial management, including budgeting, forecasting, and cost control.
5. Knowledge of sustainable tourism practices and environmental regulations.
6. Ability to work under pressure, adapt to changing circumstances, and manage multiple priorities.
7. A degree in Hospitality Management, Business Administration, or a related field is preferred.
8. Ability to live on-site and work in a remote, outdoor environment.
9. Previous experience in marketing and promoting lodge services will be considered an advantage.