Fund Administrator (Centurion / Bellville)

Build a successful career with us

Sanlam is a leading financial services group, originally established as a life insurance company in 1918. The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and five business clusters. The corporate head office is responsible for the Groups’ centralised functions such as strategic direction, financial and risk management, marketing and communications, Group human resources and corporate social investment (CSI). The five-business clusters include; Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay. We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.

What will you do?

Key Responsibilities

1. Administration of Retirement Funds and maintenance of member level transactions across functional systems and functional areas within SEB Core. (Identify/process/record/report)
2. Adhere to service level agreements. (Internal and external.)
3. Adhere to internal controls and procedures in place.
4. Professional verbal and written communication and reporting to clients. (Internal and external.)
5. Investigate, resolve and respond to internal and external client queries in a professional and effective manner. (Verbal and in writing)
6. Investigate, resolve and respond to ad hoc operational requirements. (Verbal and in writing.)
7. A thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income Tax Act and any other relevant legislative requirements.
8. Maintain relationships with internal departments.

Qualifications And Experience

1. Grade 12 with 2 to 3 years related experience in Retirement fund administration
2. Relevant business degree or diploma or industry related qualification would be an advantage
3. Benefit payment experience would be advantageous
4. Proficiency in Microsoft Office (Excel, Word, Outlook etc.)

Knowledge And Skills

1. Processing transactions and conduct simple calculations (where applicable)
2. Record keeping, filing and maintenance of databases
3. Maintain work standards and quality verification
4. Collating information for reporting
5. Transfer of knowledge on leading practice and processes

Behavioral Competencies

1. Strong attention to detail and proactive attitude
2. Strong ability to organize and prioritize
3. Excellent communication skills both written and verbal
4. Results focused and displays energy when performing tasks
5. Time management skills
6. Ability to work independently
7. Innovative and demonstrates initiative
8. Ability to perform well under pressure and meet deadlines
9. Inter-personally skilled
10. Ability to collaborate and pull information together
11. Following instruction and procedures

Core Competencies

1. Cultivates Innovation - Creating new and better ways for the organisation to be successful.
2. Client Focus - Building strong customer relationships and delivering customer-centric solutions.
3. Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
4. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
5. Resilience - Rebounding from setbacks and adversity when facing difficult situations.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.