Fruit and Veg Supervisor

Our Client, a prominent retail group headquartered in the Western Cape. Since their establishment in 2012, they have been dedicated to providing exceptional services in the realm of Fast Moving Consumer Goods (FMCG). Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises – "we believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers.

Our client is recruiting for an experienced Fruit and Veg Supervisor to join their team at their store in Gugulethu, Cape Town.

Job Purpose:

To create and maintain a fully functioning, profitable Fruit and Veg Department and promote excellent customer service and communication responsible for the full management of bakery department and staff.

Responsibilities:

1. Meet customer needs with a smiling face and remember that the customer always comes first
2. Always make our customers know that they are important
3. Manage all customer questions and concerns
4. Ensure that Fruit and Veg staff adheres to all customer service requirements
5. Use customer suggestions and complaints to guarantee that the needs of the customers are being met
6. Increase customers and bulk customers numbers for the department
7. Planning the daily/ monthly operations of the Fruit and Veg Department
8. Receiving stock and ensure cutting, packing, and merchandising is up to the company's Policies and Procedures
9. Participate in the sales and marketing of the Bakery Department
10. Plan, organize and participate in promotional activities
11. Responsible for the general departmental costing
12. Keep wastage and shrinkage to a minimum
13. Scheduling of the staff ensuring adherence to scheduling procedure
14. Induction and training of new staff members to the expected level
15. Ensure compliance of the staff daily duties planned
16. Address performance and personnel issues in a timely manner
17. Take responsibility to meet the performance targets as set by Senior Store Management
18. Adhere to company Rules and Regulations and Policies and Procedures and ensuring staff compliance there to
19. Always ensure departmental cleanliness and hygiene
20. Ensure that staff comply with the hygiene standards prescribed by the company
21. Ensure all security measures and procedures are always adhered to

Skills required:

1. Customer service orientated and a willingness to deal with people every day
2. Ability to create teamwork environment
3. Ability to identify and solve problems
4. Take initiative
5. Communication skills to train staff members and communicate problem areas
6. Accurate with figures
7. Interpersonal skills
8. Attention to detail - Accurate
9. Commitment to delivery and quality
10. Good people management skills
11. Be able to delegate effectively
12. Be able to operate independently and as part of a team
13. Good administration skill

Qualification:

1. Grade 12(Matric)
2. 1 to 2 years Fruit & Veg Department experience
3. 5 Years Store Experience

Salary - Market related

Working Hours - Monday to Sunday (Shifts)

Application Process:

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202624 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za.