Front of House Supervisor

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE
We are looking for a passionate and experienced Front of House Supervisor at The Three Horseshoes, Asthall.

As a supervisor, you will be responsible for leading the service standards along with supporting the wider business objectives. You will report to the General Manager and work alongside the Operational teams. You will be responsible for leading a small team; therefore, previous experience with leadership is advantageous. You’ll be a natural leader and role model for your team, willing to provide and share the experience and knowledge from your career in F&B.

You will be an ambassador for The Bamford Collection, which is a group of consciously minded brands that are committed to nourishing people and the planet. The collection is made up of three brands: Daylesford Organic, Daylesford Stays, and Bamford.

SALARY: £13.25 per Hour + tronc
HOURS: Part Time - 30 Hours

RESPONSIBILITIES

• To work as a consummate host to our guests & residents.
• To ensure the restaurant, pub, and gorgeous garden are set up for the day, constantly checking tables, replenishing stock, and maintaining standards, delegating tasks where appropriate.
• To actively drive average spend per head by identifying all opportunities for recommendations.
• To maintain full knowledge of the menu, including beverages, and be able to give detailed descriptions of the dishes, provide recommendations for guests, and give accurate allergens advice.
• To ensure effective shift management, leading and motivating the front of house team, delivering a seamless service.
• To manage the restaurant operations effectively, maximizing sales through table turning.
• Work alongside the kitchen & bar team on continuous development of food and beverage offerings.
• Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts whilst managing holiday requirements.
• To ensure all transactions are correct, including balancing floats, change, banking, and cash reconciliation.
• To highlight H&S matters to your line manager or appropriate parties.
• To deliver and champion ‘REAL The Horseshoes experience’.
• Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
• Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.

SKILLS YOU WILL BRING

• Fully responsible for leading service standards and supporting wider business objectives.
• Report to the General Manager and work alongside Operational teams.
• Manage a small team; previous leadership experience is advantageous.
• Act as a natural leader and role model for your team.
• Provide and share experience and knowledge from your career in F&B.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent to up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.